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#713578 - 06/12/08 07:34 PM
ACMG
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melton
Enthusiast
Registered: 05/21/07
Posts: 292
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Hello Everyone! Has anyone had any recent experiences with Atlantic Coast Medical Group to share?? I am sincerely interested and hope Don is doing well. Thank you 
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#719714 - 06/26/08 10:37 AM
Re: ACMG
[Re: dachsie]
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ACMG
AcMedicalGroup.com
Board Addict
Registered: 04/24/07
Posts: 331
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Unfortunately, we were forced to update the states we service, in your best interest, as well as the Dr's and ours lastly. Legislation in the following states have prevented us from servicing them:
AZ, AL, AR, HI, KY, MO, MI, NV, TN, VA, WV
We sincerely apologize, however, I would rather be called names and "leave you hanging" than put you, the Dr, or ACMG in jeopardy. We are working on a solution to provide Physicians in that state to service our Patients. Thank you for you understanding and please know that we are working to resolve this as soon as possible.
Best regards,
Don
_________________________
Whether You Think You Can or Can't, You're Right
-Henry Ford
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#721653 - 06/30/08 10:18 AM
Re: ACMG
[Re: dogdad1]
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ACMG
AcMedicalGroup.com
Board Addict
Registered: 04/24/07
Posts: 331
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We're doing the absolute best job we can to get this taken care of. Refills are going out and emails will be received today (I'm sending them now). I apologize, I could not email each and every one of our patients with that announcement.
Dogdad- Just for your reference, the price on refills is now $99.99 due to higher shipping costs, however, you get the order overnight. The pricing structure we have with DHL makes the 2-day price nearly the same as the overnight, so everyone gets overnight service. Unfortunately, shipping prices have gone up significantly along with the price of gas.
And, lastly, regarding our 0 Refill per script policy, Hydrocodone (if that's what you're referring to) isn't typically written with refills by your local Docs (I'm sure there are some out there that do), so this isn't a run-around, this is a policy that I hope will keep us in a position where we can serve you. I apologize for the delay, I honestly DID NOT know the Dr would be out for a good portion of the week. I apologize for that. No run-around here, I am always honest and try to do everything I can to help our patients out. I'm sorry if you feel slighted, but I'm doing the best I can.
Thanks,
Don
_________________________
Whether You Think You Can or Can't, You're Right
-Henry Ford
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#721696 - 06/30/08 12:02 PM
Re: ACMG
[Re: ACMG]
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Bluefairy
Pooh-Bah
Registered: 06/27/07
Posts: 1027
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I disagree about the local doctors writing scripts without refills.
If it is for a short term, acute problem, like a tooth filling, this would be true.
For chronic problems it is more likely to be written with refills.
I will be scanning this week a sheet that was given to my daughter, a new pharmacy tech, about what to look for as far a suspicious scripts, etc.
One section covered large scripts for chronic conditions. Pain relief, muscle relaxers, anxiety and depression, sleep meds
It stated that those scripts would most likely say to take a certain number per day, be for a 30 day supply, and have two refills. With the exception being Schedule II medications.
While the problem is that most doctors do not want to write the scripts for pain or anxiety medications to begin with, those that do typically write for 2 refills.
I will be uploading all the information she was given as soon as we take out identifying information.
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#721753 - 06/30/08 02:23 PM
Re: ACMG
[Re: melton]
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jfitz1
Stranger
Registered: 06/26/08
Posts: 17
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As a newcomer to the OCS process after my local pain specialist moved his practice, I'll say that my experience with ACMG has been nothing but positive. Any concerns/questions I have had up until this point have always been promptly and courteously responded to.
Again, I'm new to this, but it seems that ACMG is doing the best work that they can in an seemingly quick to change telemedicine environment. I am absolutely satisfied with the service ACMG has provided me.
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#721857 - 06/30/08 05:14 PM
Re: ACMG
[Re: jfitz1]
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ACMG
AcMedicalGroup.com
Board Addict
Registered: 04/24/07
Posts: 331
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Melton,
You're not serious are you? I PM'd you today asking for your order number before I even saw this post. The only way you didn't receive a call is if you were:
A: Using multiple sources
B: Using insufficient records, for which you would have received a phone call from the Dr explaining the situation.
So, before you slander us here multiple times, how about taking the time to respond to my PM so I can look into it for you? I sent that before I even saw your post, trying to be proactive and take care of you. I see that went a long way.
How did we go FROM:
#186216 - 06/30/08 01:55 PM Re: New
melton melton
Enthusiast
Registered: 05/21/07
Posts: 281 Thank you, Don. I am ready!
TO:
#186249 - 06/30/08 03:44 PM Re: New
ACMG ACMG
AcMedicalGroup.com
Enthusiast
Registered: 04/24/07
Posts: 299 What's your order number Melton?
_________________________
When you come to the end of your rope, tie a knot and hang on.
-Franklin D. Roosevelt
So, you went from being "ready" to not being hopeful and complaining about our service, in a matter of less than 3 hours? I'm confused, please enlighten me. I'm really trying to help you out here, but I really don't understand why you're repeatedly trying to make me/us look incompetent. I'm honestly not trying to be abrasive or confrontational here, I would just like some clarification on this so we can ultimately get you taken care of. That's really the bottom line. I would recommend daytime television if you like soap operas folks ;-)
Best regards,
Don
_________________________
Whether You Think You Can or Can't, You're Right
-Henry Ford
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#721896 - 06/30/08 06:37 PM
Re: ACMG
[Re: ACMG]
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dogdad1
Newbie
Registered: 04/08/08
Posts: 46
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As you can see from the posts above, nobody is buying the "there are no scripts written for hydro with refills".
I'm not trying to be abrasive or confrontational here either, but it seems you constantly insult our intelligence.
Like saying it costs $99. to ship a piece of paper overnight. I'm sure shipping costs have went up due to the higher fuel costs, but $99., please.
Your program would be perfectly fine with me and others if it worked, but this is perfect example of the problems with waiting for a new script each month.
And Melton, I feel bad for recommending ACMG for you to try again. I assured you that they had it together this time, but it has not worked for you once again. I'm sure you would not come on here and state these things if they were not true.
Everyone would be a lot more willing to accept problems that ACMG comes across if they felt that they were being treated like intelligent adults and not given these pretty flimsy reasons for not getting scripts out like we were told.
What happens when this doctor plans a vacation? or a family crisis? Does ACMG shut down until he gets back? That's just crazy.
Like I said, I'm not trying to be difficult or insulting to you Don, and whatever your policy is, that's up to you, I accept that, but be up front on the reason for this new script each month thing.
And when you say you couldn't contact each and every patient about the "doctor being out of town".
What about those annoying automatic response emails we get each and everytime we have a question? Couldn't you just send us one of those a few days in advance?
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#721904 - 06/30/08 06:48 PM
Re: ACMG
[Re: Bluefairy]
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ACMG
AcMedicalGroup.com
Board Addict
Registered: 04/24/07
Posts: 331
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I disagree about the local doctors writing scripts without refills.
If it is for a short term, acute problem, like a tooth filling, this would be true.
For chronic problems it is more likely to be written with refills.
You're absolutely correct, however, wouldn't it be fair to assume that an out-of-state Schedule III prescription from a Dr across the country would be looked at a bit differently than an Rx from a local Dr, especially considering the "face-to-face" issue? Does your Daughter's Pharm Tech manual address out-of-state scripts and the Dr-Patient relationship?
Direct Scripts are scrutinized differently than locally-derived scripts, at least that's the consensus of our prescribing Physician, 2 separate Attorneys in different States in different parts of the country, and the multiple Pharm.D's that I've consulted with before implementing this policy. Our scripts are on high-security paper, hand-signed, and exceed US Treasury Standards for counterfeit-resistance (a inherent problem with Direct Scripts, as you may have heard). We absolutely do everything we can to ensure that our patients are safe and secure when obtaining their medication.
I encourage you to use the multiple-refill method if it suits you better, however, we do what we do for a reason, to provide a lasting, reliable service (let the "Dr being out of town last week" comments begin ;-).
Pushing the envelope only results in problems in the long run (anybody lose a pharmacy lately?).
God Bless,
Don
_________________________
Whether You Think You Can or Can't, You're Right
-Henry Ford
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#721912 - 06/30/08 07:05 PM
Re: ACMG
[Re: dogdad1]
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ACMG
AcMedicalGroup.com
Board Addict
Registered: 04/24/07
Posts: 331
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As you can see from the posts above, nobody is buying the "there are no scripts written for hydro with refills".
I'm not trying to be abrasive or confrontational here either, but it seems you constantly insult our intelligence.
Like saying it costs $99. to ship a piece of paper overnight. I'm sure shipping costs have went up due to the higher fuel costs, but $99., please.
Your program would be perfectly fine with me and others if it worked, but this is perfect example of the problems with waiting for a new script each month.
And Melton, I feel bad for recommending ACMG for you to try again. I assured you that they had it together this time, but it has not worked for you once again. I'm sure you would not come on here and state these things if they were not true.
Everyone would be a lot more willing to accept problems that ACMG comes across if they felt that they were being treated like intelligent adults and not given these pretty flimsy reasons for not getting scripts out like we were told.
What happens when this doctor plans a vacation? or a family crisis? Does ACMG shut down until he gets back? That's just crazy.
Like I said, I'm not trying to be difficult or insulting to you Don, and whatever your policy is, that's up to you, I accept that, but be up front on the reason for this new script each month thing.
And when you say you couldn't contact each and every patient about the "doctor being out of town".
What about those annoying automatic response emails we get each and everytime we have a question? Couldn't you just send us one of those a few days in advance?
Wow, where do I start (And stop, this is my last post on this subject). Well, for one, I am not the Dr and can't sign the script myself, so yes, we are shut down when the Dr is out of town. I apologized for last week, I wasn't saying it was ok, I am truly sorry things worked out as they did.
That being said, 2 comments about our 0 refill policy constitutes "nobody buying" what I have to say? I said that is not *typically* how it's prescribed. That's the truth.
Do you know how much it is to "ship a piece of paper overnight?" And do you think the Dr signs it out of the goodness of his heart, pro bono? How about the cost of the verification that has to be performed on nearly each and every script? It's more than just a piece of (expensive security) paper. Its not my intention to insult anyone's intelligence or give "flimsy reasons" (aka the truth, forgive me), but I hope you understand there is more to this than just mailing off a piece of paper. I find it laughable (and a bit insulting) that you think it's that simple. I wish it was.
Melton (who I'm still waiting for a response from, drop me a line Buddy), Dogdad (who I hope will email me right now rather than insult me on a public forum for speaking the truth), and ItsMee (who already has her script on its way to her): I apologize, please forgive me for all the trouble I've caused you, I'm truly sorry.
It's been a pleasure as always, please feel free to email me at admin@acmedicalgroup.com with any questions.
Ciao.
Don
_________________________
Whether You Think You Can or Can't, You're Right
-Henry Ford
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#722036 - 07/01/08 05:56 AM
Re: ACMG
[Re: ACMG]
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melton
Enthusiast
Registered: 05/21/07
Posts: 292
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Whoa! Whats up? First, apologies to Don. When I am wrong, I'll admit it. My facts were off. Don PM'd me, but I did not get it until now. (No computer from yesterday afternoon on.) My dates were wrong, my info was wrong, and my records file did not go through for some reason. I also did not know the doc was out last week. Totally my bad. Don seems to be making a big effort, so man, I am sorry. I work alot and do not read threads much anymore. I do not like the no refills policy, and think it would be easier for us to have two refills, but I respect that Don is watching out for his business and doing what he thinks is right. The shipping charges for refills may seem high, but costs are high, and this is a business - there should be some profit.
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#722290 - 07/01/08 03:18 PM
Re: ACMG
[Re: ACMG]
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dogdad1
Newbie
Registered: 04/08/08
Posts: 46
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Don, you need to chill a bit!
My point wasn't what the "paper" represents. (which by the way, as far as the doctor's fee for writing a new one each month, is what we pay a consultation fee for, isn't it?)
The point is that it's still a piece of paper as far as shipping charges go. It doesn't weigh any more than any other "piece of paper".
Like I have said, if that's your policy, fine. I'm over it.
When I ask about why I hadn't received my script as of last Friday, your autoresponse was: All outstanding refills and orders will be received on Tues. July 1st. Meaning according to you that it would be overnighted on Monday.
It's Tues. July 1st and I still haven't received my script or any tracking info telling me I will receive it Wed.
Is it going to take more time to get caught up? With the Holiday coming here shortly, I'm wondering if I'm going to receive it anytime this week at all. And, if you had let us know these were going to be late, I would have stretched my meds out to last longer instead of thinking all along that I would receive it on Friday since we were convinced that everything was running smoothly.
All this back and forth only comes down to one thing.
The reason we are using your service to start with. We are in pain without our meds and as you well know, very grumpy when we are out because of something totally out of our controll.
I understand this was not something you wanted to happen, but the fact still remains there are still patients out here without their scripts because of it. If it's going to be even later, just tell us. The way the email read was everything would be back to normal by the first of this week.
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#722426 - 07/01/08 06:30 PM
Re: ACMG
[Re: dogdad1]
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dogdad1
Newbie
Registered: 04/08/08
Posts: 46
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Just got this message from ACMG,
Your hand-signed script is being prepared and you will receive an email with your tracking info once it ships, usually within 24 hours.
You can check your order status by logging in at: http://www.acmedicalgroup.com/CheckStatus
Thank you very much for your order.
Odviously it didn't ship today either or I would have gotten the "Hey your medication is on it's way for tomorrow" message.
When you click on the check status link, guess what?
It goes to your account page with info on the NEXT refill with absolutely nothing about the status of THIS refill.
Also, Susiequsie, we don't have to reconsult each month, we've already paid $179.99 for that. We have to pay $99.99 a month to get them to send a new script each month.
I noticed they went in and changed that on the FAQ section but didn't bother to change question 6 on their "network of doctors" which consists of 1!
I'm just exhausted and tired of waiting. This is just so familiar.
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#722661 - 07/02/08 09:13 AM
Re: ACMG
[Re: littlered363]
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Bluefairy
Pooh-Bah
Registered: 06/27/07
Posts: 1027
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Then the money needed to purchase the meds at the pharmacy on top of that?
There are several places that have around the same consult price, no mark up on shipping, and come with two refills.
I do not know what the total is for consult & first script, but you would save $198 on the second two fills (refills) right off.
Perhaps the service, etc is worth an extra 198 dollars a cycle, and if you are happy with this by no means should you change, but I do think that is rather high.
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