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#406210 - 11/07/06 06:15 AM ProServeNow $20 Discount for VIPīs *
Melody Administrator Offline
Moderator
GRAND Pooh-Bah


Registered: 03/20/03
Posts: 1507
Loc: DrugBuyers.Com


This is the official thread for questions, comments, and general information about ProServeNow.com.

If you ordered from them and have an experience to share please post it in the forum for ordering experiences.

For more information about ProServeNow.com, discount codes, and to see the feedback thread Click here

Whois info, public info, on March 26th, 2008:

 Quote:
IP Address: 198.106.254.178
IP Location - Colorado - Englewood - Ntt America Inc
Registrant:
Cyber Communications, Inc.
1215 Polaris Parkway, Suite 203
Columbus, OH 43240
US

Domain name: PROSERVENOW.COM

Administrative/Technical Contact:
Direct, Domain
96 Mowat Avenue
Toronto, ON M6K 3M1
CA
+1.4165312084 Fax: +1.4165315584


Registration Service Provider:
Domain Direct
1-866-337-8633
http://help.domaindirect.com


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#406211 - 04/06/07 09:54 AM Re: ProServeNow $20 Discount for VIPīs
strat5000 Offline
Stranger


Registered: 07/25/05
Posts: 3
Outstanding!! Larry and Beverly are top of the line, make no mistake.
_________________________
People seem not to see that their opinion of the world is also a confession of their character. ---Ralph Waldo Emerson

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#406212 - 04/11/07 11:14 AM Re: ProServeNow $20 Discount for VIPīs
M4A3 Offline
Veteran


Registered: 12/16/03
Posts: 596
Loc: Pennsylvania
Can anyone PM the name of the pharmacy and Dr?
I want to make sure I get with an OP that's going to be around for a while, and I have had some bad experiences.
Thanks!
_________________________
A truly wise man knows his limitations.

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#406213 - 04/11/07 11:45 AM Re: ProServeNow $20 Discount for VIPīs
ITSMEE12 Offline
Old Hand


Registered: 01/08/04
Posts: 446
Loc: way up north
It says right on their page....
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#406214 - 04/11/07 12:04 PM Re: ProServeNow $20 Discount for VIPīs
M4A3 Offline
Veteran


Registered: 12/16/03
Posts: 596
Loc: Pennsylvania
Quote:

It says right on their page....




Where? I looked and looked.
_________________________
A truly wise man knows his limitations.

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#406215 - 04/12/07 09:05 PM Re: ProServeNow $20 Discount for VIPīs
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
My name is Larry and I work as a CSR for Proservenow.
Our website shows two pharmacys. One of them went out of business last year. As a result we now have multiple pharmacys to better assure our customers of consistent supply. In the last 6 months many pharmacys have closed their doors. We no longer publish a list of pharmacys. Our competitors would surely love us to do it. We also have never published a list of Dr's either. We feel customers who get outstanding service from caring CSR's, compassionate Dr.'s, quality meds and timely shipment don't really care about names of pharmacys or Dr.'s. If you have any questions call us. We actually answer the phone about 90% of the time.

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#406216 - 04/30/07 03:51 PM Re: ProServeNow $20 Discount for VIPīs
sdkdawg Offline
Stranger


Registered: 06/30/06
Posts: 1
I have had the best experiences working with Proservenow.com. Their staff have always been friendly and quick to assist me with any questions. Great job guys!!!
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#406217 - 04/30/07 06:39 PM Re: ProServeNow $20 Discount for VIPīs
dixiechick Offline
Old Hand


Registered: 11/29/02
Posts: 498
Loc: Deep South
Not to be a downer, but would someone with some posting history post about this company? It seems the only wonderful posts are from newbies.
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#406218 - 05/02/07 09:20 PM Re: ProServeNow $20 Discount for VIPīs
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
I a agree that none of the posters here have been around as long as you and I respect that, but I believe the following posters in the "feedback" section bring some credibility to the quality of our services. I doubt they would feel they are inexperienced in this business. There seems to be considerable experience, expertise and wisdom represented in their comments/feedback. Not only that, but there appears to be a noteworthy absence of dissatisfaction or complaints voiced. I think that imparts some serious accolades of performance on behalf of Proservenow. Bad news travels at the speed of light but good news requires true motivation to make a post. What do you think?

Such as:

Aliceellen 2005
blm98 2004
charisma01 2005
polar bubble 2005
gardool 2003
phisman 2005
moriah 2005
strat5000 2005

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#406219 - 05/03/07 03:24 AM Re: ProServeNow $20 Discount for VIPīs
moriah Offline
Veteran


Registered: 05/20/05
Posts: 525
Loc: State of Confusion
I do have to say this...

We have a lot of "lurkers" who either:

a) don't register for fear that their registration might get them in trouble -- when a website says they "never give out personal information" sometimes that can mean the exact opposite. DB is not that kind of place, but some people just don't realize that

b) even if a person has registered, they might not post a lot if they don't have questions or something to say.

I posted my mom's experience because I wanted to give an honest review of the company, and she didn't want to register. Customer service can be great at many places, but if the package rattles or the doctor seems shady or not compassionate, those are things that scare me. Fortunately, I realized her definition of "short" was a bit different than most. As much as I love my mom, she expects any medical professional to listen to all of her current woes and give her advice on even ones that medical professional is not qualified to do so. (Once I explained that they were specifically a pain management specialist and nothing else, she felt they did well.)

I'm sure you know that I have a reputation for bluntness, if nothing else, even if it's not nice. This board wouldn't be nearly as helpful if people aren't blunt and honest about their experience.

If, when Mom gets her package tomorrow, it is well-packaged and makes her feel like she is ordering from a legitimate company, believe me, I'll let you know. I'll also let you guys know about her further experiences with the company. I've read a lot of the OCS threads and many will treat you like gold when you first consult, but getting refills may be another question.

I may not give a "glowing" review, but that's because hyperbole doesn't entirely sit well with me. Nor does shadiness -- which is why I posted when I realized the "Saran wrap" looked to be coming to an end. Not to be mean or to diss a company that got me my BC and Buspar on time and cheap, but because I was worried that if people were dependent on only one source, and that source goes out the window, the patients end up being the ones at the short end of the stick.

As to how long they'll last... I don't know. With the current environment, even having a scare with Madison Pain Clinic that someone posted and the results of the Hurwitz retrial, and especially the Feinstein bill, OCSes may not have a long future.

Take care, all, and please do all of the research you can before choosing an OCS. Find a couple that don't seem to use the same pharmacies (might be difficult for those in TN, but such is life), that seem legitimate, in case your current one bites the dust. If one doesn't think proactively, one might get screwed should Big Brother try to step in and tell people what's best for them, as has happened so many times.
_________________________
Blessings, Moriah ----- Caution: The toe you step on today might be connected to the derriere you must smooch tommorow.

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#406220 - 05/24/07 09:24 AM Re: ProServeNow $20 Discount for VIPīs
Shellyjo40 Offline
Journeyman


Registered: 07/24/05
Posts: 61
Loc: Michigan USA
Great Customer service would use all the time you get their utmost attention. Very friendly to deal with. Shelly
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#406221 - 06/06/07 06:25 AM Re: ProServeNow $20 Discount for VIPīs
wankle Offline
Stranger


Registered: 05/07/07
Posts: 1
After scrutenizing this site for a few days I decided to go with ProServeNow and I'm glad I did. From the start in filling out my medical history to simple faxing of my records to the connversation with Larry the CS rep He setup the consult which was both efficient and professional and now I get a e-mail reminder Wow this place is Great A 5 STAR rating Thanks all Jack
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#406222 - 06/12/07 01:22 PM Re: ProServeNow $20 Discount for VIPīs
Oldrecords Offline
Stranger


Registered: 05/28/04
Posts: 4
Loc: Charlotte, NC
Color me green with envy for you folks who are privileged to use ProServe.

I called to find out if they served NC. The gentleman I spoke with did not just tell me that they could not, but explained in detail WHY they couldn't and why no other legitimate service can.

ProServe will never make a dime off me because they are unable to ship to my state,yet they took the time to answer all my questions in a polite and friendly manner.

If that's the way they treat a stranger who can never be a patient of theirs,then dealing with them as one of their members must be a rare treat.

O.K., I,myself,take what someone says with a grain of salt if they don't have seventy - leven posts, so you may think I'm just a Shill. These people don't need one! They treated me right and I wanted everyone to know it. Courtesy like that is pretty scarce these days.

On a different note, if you know of anyone who still dares to risk sending to NC, please let me know. I've been on DB off and on for years, have excellent records, and a credit card burning a hole in my wallet....not to mention some pains that won't go away on their own...LOL

Rockin' Regards,

Oldrecords

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#406223 - 07/31/07 02:13 PM Re: ProServeNow $20 Discount for VIPīs
genethebean1 Online   content
GRAND Pooh-Bah


Registered: 01/08/07
Posts: 2783
Loc: Winter Wonderland
Is this place connected to medservicesdirect? I noticed that they have the same address just a different suite #
_________________________
CHANGE IS COMING IN 15 DAYS! YIPPEE!!

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#538053 - 08/07/07 07:58 AM Re: ProServeNow $20 Discount for VIPīs [Re: genethebean1]
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
We are aware of this but we can assure you there is absolutely no shared affilliation, ownership or involvement between these two companys. They appear to have picked the same building. My name is Larry and I work for Proservenow.
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#574791 - 10/04/07 11:32 AM Re: ProServeNow $20 Discount for VIPīs [Re: psnhelp]
phreddiej Offline
Stranger


Registered: 08/20/07
Posts: 7
Loc: Florida
I notice there are no recent posts in this topic. Is everyone happy & healthy? Personally, I've been in contact w/proservenow & still have not received my 9/17 (YES, 9/17) refill. They've been gracious about responding to my emails and have advised me that they have pharmacy issues (ain't it always the way), but I'm getting a little concerned as I was a 1steprescriptions victim. Any one else in this boat with me?
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#613153 - 12/13/07 06:47 AM Re: ProServeNow $20 Discount for VIPīs [Re: Melody]
klcmkm Offline
Stranger


Registered: 05/11/07
Posts: 14
I placed my refill request this week on the date it was due. I called yesterday to follow up(just requested 2 days ago) and was told that the pharmacy is closed for audit and I wouldn not receive my script at the earliest-the end of next week. anyone else experience this?
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#615705 - 12/18/07 11:33 AM Re: ProServeNow $20 Discount for VIPīs [Re: klcmkm]
jjamuss Offline
Newbie


Registered: 03/16/07
Posts: 30
They told me the new pharmacy is limited to 4 or 5 scripts per day and that the order would be sent out this week sometime. I have sent them 2 emails this week asking for an update and havent gotten a reply. I usually get quick replies from them, so I am starting to wonder if the pharmacy is working out for them, I certainly hope it is.
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#623135 - 01/02/08 05:46 PM Re: ProServeNow $20 Discount for VIPīs [Re: jjamuss]
37062 Offline
Stranger


Registered: 07/14/02
Posts: 19
Loc: CO
HAs anone heard if they are shipping more than 4 -5 a day? My old Op is gitting dumped because of the same problem.
Anyone have suggestions of a good plaec that can actually ship 3 refills close to on time?
_________________________
Well, here we are again. What's different now?

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#651097 - 02/16/08 06:16 AM Re: ProServeNow $20 Discount for VIPīs [Re: 37062]
charm Offline
Member


Registered: 05/28/03
Posts: 196
WHAT THE HECK! Is this place "direct script" ? I had a consult and received an email that my "hand written script" would be fedex'd to me! There is no mention of it being DS on their site or on here and the price is high. Any help PLEASE. I don't even know if I could get it filled!
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#651137 - 02/16/08 08:12 AM Re: ProServeNow $20 Discount for VIPīs [Re: charm]
chicken2007 Offline
Journeyman


Registered: 10/16/07
Posts: 94
Loc: a rock and a hard place
what state do you live
in
_________________________
a.k.a 1200

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#651235 - 02/16/08 12:35 PM Re: ProServeNow $20 Discount for VIPīs [Re: chicken2007]
glasser Offline
Enthusiast


Registered: 05/19/06
Posts: 230
According to their website, they say they forward your prescription to a us licenced pharmacy.

If their going direct scripts route..

THEY NEED TO CORRECT THIS ON THEIR WEBSITE SO THEIR NOT MISLEADING PEOPLE!!

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#653065 - 02/19/08 02:58 PM Re: ProServeNow $20 Discount for VIPīs [Re: glasser]
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
Because pharmacies are rapidly becoming unwilling to supply product and their supplies are getting much more difficult to get we, and many others, are switching to direct scripts to continue to serve our customers. Our customers are finding this to be a very solid method by which to continue to get their prescribed medications in addition to saving them money. Do the math!! By the time you pay for the consult, shipping, medication and then two more shipments plus meds, then direct scripts clearly saves our customers considerable money. Two shipping charges and COD, if applicable, are eliminated and the meds are far cheaper at a local pharmacy. Only one shipment of the script with two refills is all that is sent. The number of states we can serve with direct scripts is far greater than it was.
As all of you know this industry changes frequently and rapidly. If we changed our website each time a change occurred we would get little else done. Getting our website updated to cover this is a timely/expensive process and we are not trying to “rip anyone off” or “bait and switch” as earlier suggested. We are simply trying to continue to serve our customers who, by the way, are not having major difficulties in getting their scripts filled.
A common sense approach has been very successful. Calling us with your questions on how it works is much better than accusing us of poor intent.

My name is Larry and I work for Proservenow.

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#653112 - 02/19/08 04:08 PM Re: ProServeNow $20 Discount for VIPīs [Re: psnhelp]
joebend Offline
Threadhead


Registered: 07/17/05
Posts: 897
What state are the scripts written in?
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#653395 - 02/19/08 10:36 PM Re: ProServeNow $20 Discount for VIPīs [Re: joebend]
glasser Offline
Enthusiast


Registered: 05/19/06
Posts: 230
No ill intent meant Larry. But If a website says they ship your product, whatever that may be, you wouldn't want to get a piece of paper saying go pick it up yourself, or would you? Thats not what you were told, thats not what the website says, As a pc savoy person, it takes minutes to change wording on a website, and this change is a huge change. I agree, this saves people money, but there are far more implications here turning your written and advertised policy around.

Saying your delivering a product when your not isn't a common sense approach. I understand the reasoning, but you have to understand the customer's side of feeling deceived.

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#654447 - 02/21/08 09:46 AM Re: ProServeNow $20 Discount for VIPīs [Re: glasser]
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
Please call our office to discuss your issue. I find it hard to believe that you were not told up front about Proservenow changing to the direct scripts program. However, if this did happen then we will make it right. We only have had one service at a time so we could never switch someone to anything else therefore we could never be quilty of bait and switch tactics. This new program just happened. Can't we have a transition phase without being falsely accussed of ill intent here!
Also, we are charged about $300/hour for website changes and the lead time is about 6-8 weeks and minimum hours apply. I understand that you are pc savvy, but we are not. Nothing in our buisness takes minutes.

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#654449 - 02/21/08 09:51 AM Re: ProServeNow $20 Discount for VIPīs [Re: charm]
psnhelp Offline
ProServeNow.com
Journeyman


Registered: 07/25/06
Posts: 53
Is it your position that after sending in all your med records, application, ID, phone calls, etc. that no one ever told you that we switch to direct scripts??
If this is your position then please call us immediately so we can discuss this with you and make it right. We keep very detailed records and those records will reflect any mistakes, if infact we made any mistakes, in proper communications with you.

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#655769 - 02/22/08 09:24 PM Re: ProServeNow $20 Discount for VIPīs [Re: psnhelp]
glasser Offline
Enthusiast


Registered: 05/19/06
Posts: 230
Uhh...no. I never said I sent, signed up, made any phone calls or otherwise. I was merely commenting on PSN. I was pm'd about you, and said I never used you, but would read the thread and check out your website. After doing so, I read the posts about unhappy people saying your website says you send out medication, and went to direct scripts without changing your policy. So I thought that was misleading, and posted it as such. I have been self-employed for 33 years, and If I say I ship them a product, I do, and if I can save them money by them getting it locally (local pharmacy in this instance) I say that on my website, not them expecting to have it delivered, thats all.


When I order something, I do it from the website, and expect the terms of whats written, not call the company and place an order, thats what the websites for, so you can expect what the terms are stated, and order without having to call.

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#655774 - 02/22/08 09:32 PM Re: ProServeNow $20 Discount for VIPīs [Re: glasser]
1219wendy Offline
GRAND Pooh-Bah


Registered: 06/28/07
Posts: 2194
Loc: IN GOD'S HEART!
I agree with you glasser- You have to agree with the terms before you proceed. Well if the terms have indeed changed, then it is not a valdi agreement/contract. Very bad business ethics
_________________________
Don't Work Hard.... Work Smart!

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