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#17701 - 04/02/03 06:03 PM
Re: Canadarxdirect.com
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Stacy
GRAND Pooh-Bah
Registered: 11/15/02
Posts: 2010
Loc: USA
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Quote:
yeah, now I'm really unsure- now 4/2 and still nada!!zilcho!!
WAIT on future orders I definitely stand by that one. Wait until we start seeing actual "delivery" of products!
Did you not get the email from Canadarxdirect? It was sent on Saturday, here it is:
Quote:
Message from our president:
Notice to our clients:
To the best of our knowledge, not a single order that was shipped via Express Mail has arrived. We have been unable to trace any of these orders beyond U.S. customs.
There is definitely some kind of a problem. We will replace all International Orders shipped express mail unilaterally for regular shipping by mid next week. If you have received your order, we would appreciate it if you would let us know. We are also contacting the Express Mail service for return of shipped orders immediately upon release by U.S customs. We do not know what else to do under these unique circumstances. I think this is the best option as we value our reputation and the trust our clients place in our service. If you are over 7weeks, please let us know whether you would like your order replaced or a full refund of undelivered items. If we do not hear from you by Tuesday, we will reship automatically as time is of the essence.
Starting in April, all orders will be accompanied by a Doctor's prescription to ensure safe delivery. We will be absorbing most or all of the added cost as we feel this will be the best way to overcome inconsistent deliveries. We will be able to offer courier service as an added option using this system. We would really appreciate any feedback from our clients in regards to prescriptions, courier service, and our new line of International Products (Codenasa & Value-m). We try to run our company with our clients' needs foremost in our minds.
Please do not clog our phone line or E-mail addresses to tell us your order has not arrived. We are aware that orders have not been received and are doing the best we can to deal with this situation. To those of you who have spoken up and defended us when people have tried to suggest we are dishonest or disreputable, I would personally like to take this opportunity to thank you on behalf of my entire staff and myself for pointing out the facts instead of conjuncture. These are some points I would like to make:
*We have always refunded or replaced orders that have not been received within 7 weeks. We never promised orders would arrive in 2 weeks.
*We Answer all E-mail sent to info@canadarxdirect.com within 48 hours. The receipts state for the client to not send questions to our sales address as it is only for generating receipts.
*There is a war going on. Orange alert means that EVERY piece of mail entering the U.S will be put through an x-ray machine and run through another machine that kills any chemical or biological substances that might be on or in the packages. This is all done to ensure your safety, but does mean there will be delays in deliveries. We will do our best to ensure you receive your orders during these trying times but in turn, you need to help us by reading all information on our website before ordering and understanding the facts I have just outlined. If you have questions that are not covered on our site, please feel free to e-mail us at info@canadarxdirect.com and we will reply within 48 hours, excluding holidays and weekends. I would also suggest that if you wish to order international products, order in smaller quantities and allow plenty of time for the delivery of your order.
Sincerely,
L Defriend
Canam Shopping Services
President
Everyone I know that has an outstanding order received this email and they were very clear that the orders had been tracked as far as Customs. They were also very clear that they would refund money or reship but if you wanted a refund you had to Notify them before Tuesday.
All orders from about mid February were not shipped until 3/10/03 and all of them were shipped Express Mail. Express Mail is not a safe avenue of shipping for International OP's, Customs seems to hold those up or seize those quite a bit. If you will read threads about Destiny Rx, you will see how their Express Mail shipments are being seized by Customs and many of the ones that aren't being seized are sitting in Customs for several days and sometimes almost two weeks.
I don't understand people not being "so sure" about this company, if your order was placed before 6:30 p.m. PST, March 19, 2003 then you are eligible for a full refund if your order has not arrived by 7 weeks after you placed your order, not 7 weeks after it shipped. According to the email sent to everyone from Canadarxdirect, you had the choice of reshipment or refund.
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#17702 - 04/04/03 10:10 AM
Re: Canadarxdirect.com
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Melody
Moderator
GRAND Pooh-Bah
Registered: 03/20/03
Posts: 1507
Loc: DrugBuyers.Com
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Posts saved from a duplicate thread we had to remove.
abby25
journeyman
Profile Status:
Reged: 06/28/02
Posts: 348
Loc: Northeast
Re: canadarxdirect [Re:abby25]
#39332 - 11/08/02 07:43 PM
Placed my order for Codenol yesterday 11/7. eta: 12/23 (6 weeks). A nice Xmas gift from the elves...
Nadeya
stranger
Profile Status:
Reged: 01/09/03
Posts: 9
Re: canadarxdirect [Re:Deleted User]
#48889 - 01/09/03 11:48 AM
*bump*
did you ever receive your product?
I'm very curious because I ordered from them before I found this website and I havent found any feedback about them yet.
Edit: Actually I have a few questions. I ordered the 45 mg product, which I dont expect for several weeks yet, but they advertised a "Christmas Special" where if you ordered the 200 ct 45 mg product they would ship you 200 ct of the generic tylenol 1's free. They said it shipped on 12/27 and I should expect it within 8-10 business days.
I have not received it yet, but its still within the 8-10 business days, depending on how you define a business day (do you count Saturday?).
Also, I'm very nervous since I have read nothing about this company. I wish I had found this board before I ordered. And this is also my first time ordering such a product. If it is seized, how will you know? Do you get a notice in the mail?
Many thanks in advance for any help you can give me.
Edit #2 Received today!
Edited by Nadeya (01/09/03 02:11 PM)
xanadude
journeyman
Profile Status:
Reged: 11/17/02
Posts: 51
Loc: Great White North
Re: canadarxdirect [Re:Nadeya]
#49565 - 01/12/03 02:46 PM
canadarxdirect came through by refunding me for the 45 mg product that never arrived. if anyone does receive it, i'd like to order again since canadarxdirect appears to be good people.
stvdaswrmn
newbie
Profile Status:
Reged: 10/29/02
Posts: 31
Re: canadarxdirect [Re:xanadude]
#49582 - 01/12/03 03:22 PM
Got email from them three days ago announcing the 45mg has now been shipped, that all back orders have been filled. Holding my breath.
Post Extras:
Nadeya
stranger
Profile Status:
Reged: 01/09/03
Posts: 9
Re: canadarxdirect [Re:lewisn]
#52378 - 01/26/03 04:10 AM
still waiting on mine, but i didnt place an order till dec. 24
Nadeya
stranger
Profile Status:
Reged: 01/09/03
Posts: 9
Re: canadarxdirect [Re:lovepink]
#53006 - 01/28/03 12:34 PM
Recieved the codenol today, Jan 28 (ordered Dec. 24). much more discreet than the original order.
Unusual packaging.. kinda surprising to me, and about 5 broken pills per package.
squirrelgirl5
board_addict
Profile Status:
Reged: 06/28/02
Posts: 348
Loc: Northeast
Re: canadarxdirect [Re:Stacy]
#63597 - 03/12/03 07:33 PM
Yes, I have noticed it is taking longer. My last order was two weeks, which is pretty good. But the order I'm waiting on now is a little over 2 weeks. Still better than any other foreign OP i'm ordering from. just as long as customs doesn't get hold of it!
Bogger
newbie
Profile Status:
Reged: 01/31/03
Posts: 30
Loc: Florida
Re: canadarxdirect [Re:squirrelgirl5]
#63666 - 03/13/03 06:41 AM
I ordered from Canadarxdirect and it took about 1 month to receive. Package came from India but exp on meds was 2005. Their customer service is great though. A few broken pills but I personally have found the Codenol to be milder than codesian or dihydro which I like the milder feeling anyways. Dihydro made me sick for days plus it made me grouchy and irritable but thats just me everyone is different. Back to the reason of my post you will receive from canadarxdirect but it does take about a month!
Have a great day all!
Bogger
ellen1
member
Profile Status:
Reged: 07/03/02
Posts: 112
Loc: SF Bay Area, CA
Re: canadarxdirect [Re:Bogger]
#63803 - 03/13/03 05:47 PM
Stacy
newbie
Profile Status:
Reged: 11/15/02
Posts: 47
Loc: USA
Re: canadarxdirect [Re:ellen1]
#63804 - 03/13/03 05:55 PM
8 days is for something coming from Canada, not the Codenol. The shipment started running about 9-10 days for the Codenol, but I emailed them about the delay and mine didn't ship the day I ordered like it usually does. Mine just shipped 3/10 (not 2/28) they didn't ship until they received some independent lab results. They said it was shipped Express at no charge to expect it within 10 days. I'm hoping it will be sooner since regular mail was running about 10 days previously. I know a few weeks ago they were out and were still taking orders (there was a notice on their site) I don't know when they shipped.
This company is good and stands behind what they say. They sent out a lot of free orders when they first started carrying this product.
cushy
journeyman
Profile Status:
Reged: 07/30/02
Posts: 52
Re: canadarxdirect [Re:ellen1]
#65910 - 03/24/03 11:15 PM
One month since shipment and nothing received. Has anyone received their orders from this OP in March? I suggest putting off ordering until some positive remarks are posted. I truly hope they'll be a package in Tuesday's mail but I've never waited so long for a shipment.
drmom8789
journeyman
Profile Status:
Reged: 07/26/02
Posts: 61
Loc: an area that's way too cold
Re: canadarxdirect [Re:cushy]
#65938 - 03/25/03 04:48 AM
still waiting for order shipped 3/7. i'll post when i receive.
cushy
journeyman
Profile Status:
Reged: 07/30/02
Posts: 52
Re: canadarxdirect [Re:Cinderella]
#66377 - 03/26/03 09:01 PM
What worries me is that I have received 2 other orders from 2 other OPS that were shipped more than 2 weeks after I was told my order with Canadarxdirect said they shipped mine. The good news with that is orders are getting thru even with the War situation. The bad news is clearly that my order should have been here by now. The other two orders with other OPS passed thru customs so the hold up is not there. Also if my order was shipped when I was told that it was, it was weeks before the beginning of the war so the Customs excuse is nonsense. I hope the order is here within the next few days....again please post if anone gets their orders.
cushy
journeyman
Profile Status:
Reged: 07/30/02
Posts: 52
Re: canadarxdirect [Re:Stacy]
#66652 - 03/28/03 12:11 AM
Well I have not received a letter from customs and Canadarxdirect has mentioned nothing about a problem from who is shipping the orders. I will wait another week and then, yes, I will be requesting a refund. I will not refrain from ordering from the other OPS I have used as they have continued to come thru within just over 2 weeks. Stacy, please post if you get yours!
johnjacobs
journeyman
Profile Status:
Reged: 05/04/02
Posts: 76
Loc: SE USA
Re: canadarxdirect [Re:cushy]
#66658 - 03/28/03 01:38 AM
It has been 45 days since my order was placed -take away weekends- its been 33..... I'm on the 6th week of waiting. I'm not worried about the money, I'm worried about the PRODUCT and who if anybody has it, and I'm worried about the life span of this COMPANY... either straighten up and get it together with your 3rd party manufacturer, or take it off the web site since only a handful of us has gotten it, what do they do , make a batch up in the kitchen sink at a time???
C'MON OHHH CANADA!!!
--------------------
Today is the day that you worried about your package yesterday,and tommorrow is the day you'll hopefully worry NO more. good luck to all!
HighUAll
newbie
Profile Status:
Reged: 02/15/03
Posts: 33
Loc: US
Re: canadarxdirect [Re:cushy]
#66837 - 03/28/03 07:21 PM
Highuall,
I ordered 200 codenol on March 17 and rec'd March 27th. I know it was fast and I am grateful, but I did rec exactly what i ordered in a timely fashion. This is the 2nd time I've ordered and rec'd my product in a timely and professional manner. I believe that they are a reputable company - i've been burned by other iop's and certainly have been suspicious, but that certainly is not the case with this iop.
stvdaswrmn
newbie
Profile Status:
Reged: 10/29/02
Posts: 31
Re: canadarxdirect [Re:cushy]
#66904 - 03/29/03 05:55 AM
My order took 2 months. They kept in contact by email and even a phone call. At seven weeks they credited my cc but said I should be getting my order shortly. It showed up about a week later. I tried to get them to re-charge my cc since they came thru as promised but they declined. They are having problems but they do not shy away from communicating with you. I don't believe they are ripping people off. PS The "special order" product is certainly worth the wait.
Steve
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#17706 - 04/15/03 05:43 AM
Re: Canadarxdirect.com
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curious
Board Addict
Registered: 03/14/03
Posts: 307
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Haven't recieved anything either. Hoping this week. 
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#17715 - 04/22/03 01:58 PM
Re: Canadarxdirect.com
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jessica
Journeyman
Registered: 04/08/02
Posts: 51
Loc: southeastern United States
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I have ordered on 2-05 have not received anything. I think it's time to call my cc company. I have several orders out there and have'nt gotten any. 
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#17718 - 05/23/03 06:27 PM
Re: Canadarxdirect.com
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squirrelgirl5
Old Hand
Registered: 06/28/02
Posts: 471
Loc: Northeast
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I think I just received my ORIGINAL CODENOL ORDER from end of Feb that was detained in customs!!! I never thought it was going to arrive, thought i'd get a seizure notice from the FDA instead! Ironically, Len had just emailed me 2 days ago, saying he was sending a free Codenol replacement by Courier Mail. So - when I had to sign today (May 23) I thought that was it. But when I looked closely at the package, it was shipped Global Express and was marked "Customs" on the label and had obviously been opened and re-sealed. And the new order was being shipped Courier. So the question is, what was it doing for almost 2 months after customs released it???? I am definitely not complaining, but customs has surely caused a lot of aggravation and stress to everyone, including the good people at Canadarx and people who have been patiently waiting for their orders. But I must say I am extremely impressed with the way Len and company have followed through with what they said they were going to do. I can't imagine any other OP persisting like this, or giving such personal service. So let's give them a break, because no one has control over Customs. I sure hope everyone else starts receiving these lost orders soon, let's hear from you!
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#17720 - 05/24/03 03:37 PM
Re: Canadarxdirect.com
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JanetS
Old Hand
Registered: 03/23/02
Posts: 493
Loc: Rocky Mountains
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