My goodness am I having a nightmare with UPS!! I had a package sent out Friday for overnight delivery, due to arrive Saturday morning by noon. Needless to say, I paid a LOT for Saturday delivery. I get my tracking number Friday evening, and first UPS says something very ambiguous like "That tracking number is not working, please try again later." It did NOT say that it was invalid, just that it was "not working." A couple hours later, it updated to say "Package delayed at origin,forwarded to facility in destination city." At this point, the UPS status was still "NDA SAT DEL" (next day air, saturday delivery) and had a scheduled delivery date of Saturday. Several hours after THAT, they inserted an origin scan time-stamped BEFORE the "package delayed" message, and changed the status to "Exception." And it sat that way.

Then it changed again, and they inserted a "billing information received" update, with a timestamp before the other two status updates, AND it was timestamped before I even placed my order. IOW, they said that billing info was received before I ever spoke to the vendor to order my package. Ohhh-kay. Then it updated again to a location scan at the origin. Then it updated with a location scan in a new city near the origin. Then, late Sunday, I got a NEW scan that said "FLIGHT DELAY OCCURRED BECAUSE OF MECHANICAL REASONS" in the same new city NEAR the origin city. At this point, the status changed to "On-time" and "Next Day Air." (no mention of Sat Del.). THEN later on in the day, there was a departure scan from that city. And again, the status changed to "YOUR PACKAGE HAS EXPERIENCED AN EXCEPTION" and...the delivery date said "Rescheduled delivery date: 11/16, Monday."

But it gets worse! So apparently my little package finally got on a plane and flew to a hub in the Southeast. Then the status changed AGAIN to "Arrival Scan" and, best of all, the Rescheduled Delivery Date disappeared, to be replaced by...NOTHING. There is no scheduled delivery date now. That part of the tracking page just disappeared. Eighteen hours after the "arrival scan" at the Southeastern hub (still thousands of miles from my city), it updated to "Unload Scan." That was today, several hours ago. Still no scheduled delivery date. Package is listed as "In-Transit." The unload scan was about four hours ago, and since then, nothing.

I have seen lots and lots of UPS screw-ups, but I have to say, I have NEVER EVER EVER seen anything like this.

I certainly don't think, if this alleged package ever arrives, that I will be accepting it.

Has anyone ever seen anything like this?

No, but I am not that experienced w/tracking UPS.

That said, I have seen screw ups when the sender had my address slightly wrong. I believe they referred to that as an exception. I think an exception can refer to the fact that it was not delivered on the Saturday as you had requested.

I would query the UPS site for exception and see how they define it.

Also, any storms in the city where your package was last recorded? That always messes stuff up.

No bad weather anywhere between the origin location, the hub, and my city. An exception describes any unexpected delay or mishandling of a package. It's just amazing to me that my package is spending an average of 12-18 hours between status updates. How can it take 18 hours from arriving at the hub to being unloaded at the hub? Honestly, 18 hours to unload an Next Day Air package?

Something's up with this, I'm just not sure what.

honeybunny did they check the for sat delivery box?
btw there has been tons of storms on the east coast and i guess they cancelled alot of flights.

I recently experienced an exception. My package was an overnight and the day it was to arrive it stated exception At 9:00am. I called right away and was told by two diff people that it was on the truck for delivery. The exception was my address was off by one number BUT because I am registered with ups they were able to fix address immediatly. So like an idiot I run to every truck sound, by 7pm I call ups back and they said it was never on the truck that the address was corrected AFTER the driver left. It was to be delivered the next morning I eventualy got it but it wasn't until late the second night.

If your package is what I think it is you should except it, I believe they made some mistakes along the way and put off the customer with odd tracking info and sometimes it's not correct info. The other thing they told me was that the tracking doesn't have to update on the second try

my tracking never changed to "out for delivery" on that second day. I called ups a couple times that day to be sure of the info I was given and they all said that the tracking doesn't update to out for delivery on the second try even though the first delivery never happened. On e it goes to exception I think there can be all sorts of problems.

I am having the same nightmare.....All of the exact same things...I have called ups and they said that there were a bunch of packages like mine and they don't want to give specific delivery dates in case something else happened because the packages are rerouted. In any event I also think one of the issues is that this was a weekend and thats why it is going so long between scans. I am hopefull that they will get them out tonight and that they will be on delivery trucks tomorrow. Good Luck!

cagirl123. Sounds like yours will be out for delivery tomorrow. Register with ups. That is what I did because I also sell and ship stuff on ebay. That way an address correction is much easier if that were the problem. But on the weekend there is a delay between scans. Last order I received it showed in kentucky sat and sun , So i was thinking it never left. Then the next morning showed destination scan then out for delivery but never showed enroute to the hub near my area. Hope that helps.

So maybe a plane that was going to be used to fly to one of the hubs involved in your package was delayed somewhere else. That is what happens when folks fly.

I would accept the package too and I tend to be super cautious. Maybe act all surprised when it shows up w/a "Gee, what could this be?"

Was anyone else here around when they took down all the NROPs along time ago and all the packages read exception from the exact same hub, like TN i think, whatever the central hub is, they even let the people that lived there pick up there packages and arrested them when they ask them to open and there was xan and lort. in them.

I'm not trying to scare you that was just odd that two people said that.

just a note, if that wasn't your local hub nothing happened, and i had a package that was in it, only if they called you to come and get it or you went to the hub to retrieve they were waiting.

I just recently had a problem with UPS similar to this.
"Package delayed at origin,forwarded to facility in destination city" is their way of saying they screwed up and put your package on the wrong truck/plane/pile ...

In my case it first said "out for delivery" then I got "Exception" and finally the above message. Nothing changed all day then finally the truck showed up. With no tracking updates all day.

UPS does not always keep their tracking site updated - particularly when they have to scramble to make up for a screw up.

I found out what the messages really means by entering the above text into Google.

I thank you for all the responses. My package shows "unload scan" at the Southeastern hub since noon today, with no other movement, and that unload scan only came EIGHTEEN hours after the plane landed at the hub. I understand that things go wrong, but so far I've had TWO separate exceptions (the initial one, then the plane delay, which was totally separate and took place in a different city) and long, LOOOOONG delays between scans. It's just weird, and I get UPS packages 2-3 times a week (for work, not DB.com stuff)and I have never seen this level of mess-up-ness. I'll keep y'all updated.

I count myself lucky that the contents of the package are laughably small. That surprise $1800 bill from the gas company turned out to be a good thing after all!!

I also had a package a few weeks ago that showed the first scan as "Package delayed at origin,forwarded to facility in destination city". Blade, I agree, it was either left behind at the origin, or put on the wrong bus. It showed movement the next afternoon, and I got it the next day after that. It stinks I know, but it shouldn't be any cause for alarm.

Oh it came in too late to do anything else. They just scanned it off the plane. It should be scanned in at the facility late tonight, early tomorrow.

hopefully the original poster will come back and let us know what happened.

I think you will get your pack if you already havent. the last sales job i had my inside guy would have to check on shipments from manufacturers that would go out UPS/FedX and Fedx Freight. stuff like this would happen at least once a week where they would either lose the package or it would just show and then show delivered a good 8-9 hours later.

when they (either company) has a plane issue or accidentally ships a package to the wrong area, they tend to not update much and just put exception. i would have my inside sales people call every hour and drive them nuts to the point of yelling at them on the phone as customers installers would be standing around getting paid doing nothing because they had no product to install until our orders showed. (nothing to do with medication)

i would not worry about it. as someone else stated, there are some strong storms in the east that could have delayed them as well.

i think you will be fine.

JMO

FB

I was in the same situation as the original poster and I recvd my package Tuesday and it was just a couple of fluke issues which were annoying but I guess it happens from time to time.

I always hold my breath for every delivery.

You know...I've seen more exceptions with UPS than FedEx. I don't think I have EVER had a FedEx package delayed or routed to to the wrong place.

With UPS I have had that happen many times.

Once I did have an order coming from SP. They sent it Sat delivery because I was wanting to go to the lake on Sat afternoon and stay for the week. I didn't want to have to drive 2 hours back here.

There were two different planes that had mechanical issues so it was changed to Monday. Customer Service made some calls to the KY hub to get it on a plane for Saturday while I was on hold, this was Friday. They told me it could be as late as 7 PM Saturday, but it would be Saturday.

Then I got an email (I'm registered with UPS also) there was another exception, the third one. I called UPS and they told me in KY they didn't get it on the plane. They couldn't do any more, it would now be delievered on Monday and I would have to get the vendor to get the money back for me for the Saturday delivery charge even though UPS messed up and knew they did. They also told me I probably wouldn't get it back because of mechanical issues. Well that wasn't what made it late since the Supervisor talked to another Supervisor in KY and the KY Supervisor was supposed to put it on the truck with his own hands. He didn't do that and that is what made it Monday now.

Well I had a friend from this board I was emailing with and telling her. She lived next door to a UPS Supervisor in KY, one that worked at the Hub there. Her friend knew what she ordered and the friend even ordered some. She said she could get it on the plane for me for Sat delivery if I gave her the info.

I gave her tracking, addy, etc. She went next door, her friend called the Hub and they did get my package and put it on the truck for the airport.

It got here on Saturday, before 10 AM. I would NEVER suggest going this far with something like this being shipped, it can raise too many flags. I knew if the Supervisor called, they wouldn't think anything since it could have been a friend or family member of hers.

There were 3 exceptions for that one little package. The first plane going out of KY (which the package got on) had mechanical failure, so they replaced it. The plane they replaced it with (which my package also got on, it was scanned again) had mechanical failure also.

They got a third plane (my package did NOT make it on there, one entire bin did not) and it went on it's merry way. Then when the Supervisor (first one) told UPS he would hand carry my package and put it on the truck himself for the next flight and didn't, that was just too much for me.

There were 4 issues, 2 of them human mistakes, with that one package in a times span of 4 hours.

While it is not the norm to have many exceptions, it does happen sometimes, but like I said, I've only had it happen with UPS, not FedEx or even DHL.

Ive had a couple small hiccups with UPS but nothing major. Day late on 1-2 and a few hours late on a couple also
I always used them to pick up stuff to that i sold and never had a problem there
Outta over 1000 packages

I had a delivery that I paid extra for SAT delivery and my experience was almost identical to the original posters (plane problems sat am , nothing until 1:00 am sunday morning when it was in Kentucky,should have received MON scan showed it sat in Kentucky until late Monday recieved Tuesday.Ordered Thursday Nov12 asked for Sat delivery received Nov 17th. In general FEDEX is better if you really need on SAT. Just fact but this package came from CA if that matters.