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#947737 - 10/22/09 11:11 AM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: ppcJody]
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Enthusiast
Registered: 08/05/09
Posts: 310
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"Don't you think it is "funny" that when a rep comes on here and you know little more than before? I find this frustrating.
And, please, don't tell Jody your "real" name."
First off....who do you think you are telling anyone else to give me a name or not. I still work in this field trying to help some of my old patients a place to go (without pay mind you) just so that they can get some semblance of a normal life. Second off....I thought I made it clear that as of the last day of propatientcare, there were no refills remaining on ANY and ALL patients (the pharamcy never knew where the order was filled the month before). Not that anyone is owed an explanation, but all scripts went to the pharmacy as a NEW script since we used more than one pharmacy. That means NOBODY had refills left. And lastly, I did not think it was that hard to understand but Rain I hope this time you know a lot more than before. Also, I am no longer a rep of propatientcare as they did close down but being as I was the last employee before the doors shut I know I busted my @$$ to make sure NONE of our patients went one day longer than they had to without meds, and that they got every fill . So no need to be frustrated any longer.... So, what PPC did was keep the original script, and call a new Pharm each month to fill it? Illegal, so not likely... or... The Doc filled out a seperate script for each month for each and every patient? And PPC sent this "one off" script out each month? Since these docs were litterally writing for thousands of folks, again, not likely... or... PPC had a deal with the Pharm. "We will pay you WAY over what the going rate is for this drug. You keep the script, just keep putting "zero" in the "refills" section. And DO NOT FILL if the person calls you, leave that to us, we will split the cash, and make a killing". Hmmm... Yes, that is the one I like. Especially since PPC DID use seperate Pharmacies, but each new Pharm would fill the entire script and all refills. Not "one fill here, one fill there" as Jody is trying to say was done. Then at the end when PPC got cold feet, and the pharm decided (since they had the legal scripts) to start calling folks for refills, folks freaked out. Some, wanted to keep this little gem of info to themselves. Going as far as saying in a thread that anyone calling from the pharmacy's number was playing a con and a scam and you would get ripped off. Wonder how many fills that person who had been so vehemently denying the existence of this got ? All five maybe? Just didn't like all the attention? And who has reason to be more torqued off than a prior employee of PPC missing out on the last few months windfall, when either PPC folded because the owners felt it was time to cut and run, or the pharm said to PPC "nope, no more fills", killing PPC off, and then they take those last fills and collect all the cash for themselves. Sucks, don't it? Anyways, no skin off my nose. But a fun little lesson in human behavior all the same.
Edited by Groucho_fan (10/22/09 11:19 AM)
_________________________
life. education. joy. eternity.
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#948020 - 10/22/09 11:45 PM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: Groucho_fan]
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Propatientcare.com
Stranger
Registered: 07/17/09
Posts: 5
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"And who has reason to be more torqued off than a prior employee of PPC missing out on the last few months windfall, when either PPC folded because the owners felt it was time to cut and run, or the pharm said to PPC "nope, no more fills", killing PPC off, and then they take those last fills and collect all the cash for themselves. Sucks, don't it?"
The only thing that "torques me off" is people like you assuming that every person that was in this industry was in it for the money, or they know even half of what was happening on the other side. I took phone calls and answered emails at night, on weekends, on vacation, even during my kids chorus practices. I was never doing my job for the "windfall" so never think you know me enough to say so. My patients all knew they meant something and that's all that ever mattered to me...
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#948076 - 10/23/09 05:13 AM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: ppcJody]
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Threadhead
Registered: 08/08/07
Posts: 825
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Jody, you may be a good person, but I'm sure most of us will agree that Jody isn't your real name because you'd have to be stupid to use your real name. Only the owners of the companies had to use their real names.
Look, we've been told over and over to NEVER give our real names to anyone, and especially ROPs. So although I didn't really mind most of your initial response, when you asked people to Pm you with their real names, my head was literally going "ding ding ding!".
Why are you mad? PPC is gone. They did the best they could for as long as they could. People got refills after PPC folded straight from the pharmacy.
And I don't think any of us think that the ROPs were in it for the kindness, although they tried over and over to convince us of that. Chat did it too. The truth is that if you hadn't dealt with the emails and orders at any given time (even during chorus practices) then you would not have been paid. I don't think you personally got rich unless you were the owner, but you drew a good salary.
PPC is gone. Dead like the other ROPs. What's the point in asking people for their real names now? Why do you want to hook the real names with the screen names here? Sounds complicated and many reasons pop up. Like taking a deal with the DEA to get as many user names as possible hooked to the real names so they could talk to them.
Again, we don't know. If you want to participate at DB.com I think it's great. But you aren't a rep anymore, the site is dead, and maybe you could just talk about other stuff or even give us some inside details of things that were going on when people were waiting for a month or two to get packages. If anyone has that knowledge it would be you. Then maybe people could understand and move on.
If we don't know 'half of what was happening on the other side" then enlighten us.
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#949284 - 10/26/09 12:41 PM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: PNWRain]
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Newbie
Registered: 10/26/09
Posts: 48
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For what its worth, here is my experience with PPC. I had been using them since 2006. I had the same doctor the whole time, the man in Texas. I don't have a bottle handy to verify his name, but I believe he was Hispanic? Hinolza or something like that. Nice man.
I know for a fact that I had my very LAST telephone consultation with him in late december or early jan 09. And he told me my records were out of date and therefore he could only write me a script for 60 norco with NO refills and this was a cut from the 90 pills I had been receiving. This disappointed me but I accepted it.
The pills came. FedEx. A month passed, and I sent Mimi a email requesting a refill, because to my surprise the bottle said I had one refill. (Was it a mistake? To this day I don't know). The PPC rep authorized the refill. The pills came. Fedex. This time, the bottle claimed I had yet ANOTHER refill remaining.
So the next month, to save money, I got the "last" refill at my local Publix. I thought for sure that my refills were extinguished. NEVER had a doctor from PPC authorized more than two refills for me following a phone consultation. *Never* more than two (and remember, the doc on the phone told me NO refills).
April arrived, as did the new law. My memory is a little hazy here, but I vividly recall sending a "what the hell, why not try it" email to Mimi, requesting yet another refill. I fully expected her to email me back, saying, "Sorry. You have no refills left."
But two days later, I get a tracking number in my email. The pills were on the way. I opened the package, and guess what the bottle said? Two refills remaining. TWO refills remaining.
Let's analyze what that meant. Based on ONE phone consultation I got back in early January, I have seemingly been given what amounts to SIX REFILLS on a Norco script for 60 pills. It was now Apirl. I was certainly in pain and certainly needed it, but something did NOT add up. The doc on the phone had clearly stated to me, "No refills until you send in updated records."
This led me to believe PPC itself was manufacturing these Norco scripts. I could be wrong, but that's what I thought at the time. And of course I kept sending PPC my money orders. I was a good customer, to be sure. They were the only ones left, so far as I could tell, still in business. (No comment on Silent Health)
Well, I ordered the 2nd refill through Mimi & got it via Fedex. I could simply NOT AFFORD to order the last refill through PPC. Which meant I would need to tranfer, yet again, to my local Publix. Here's where things got messy.
I called the Texas-based pharmacy and spoke with a very nice woman who sounded of Middle Eastern descent. She said that the doctor, Hinolza or Lopez (or whatever his name was)had said NONE OF HIS REMAINING SCRIPTS CAN BE TRANSFERED. I thought to myself "What?!?" Is that even legal. Since when does a doctor care if his patient transfers his script from one pharmacy to another?
This led to a loooong series of tense negotiations between myself, Publix, and the Texas based pharmacy. This occurred, I believe, in mid June. The Ryan Height Law was in effect. Don't think that had anything to do with it, though. This order came straight from the doctor. So I called the doctors office and spoke with a rather confused sounding secretary.
"Does the doctor have a problem with me transfering my script from this pharmacy to a closer one?"
The secrtary indicated that the doctor didn't care. So I continued my negotiations with the Texas pharmacy. They sounded downright nervous over the entire PPC situation. In fact, they sounded somewhat scared. Like something possibly illegal had transpired with one of the PPC reps. The Texas pharmacist finally gave me the whole story. Here it is...
One of the PPC customers had, upon receiving his meds, done something exceedingly unwise (and threw an unexpected wrench into the entire PPC operation, which was already crippled and almost done for thanks to Ryan Height). This customer got his meds but HE CALLED THE DOCTOR directly and *complained* about not getting enough pills. This is what the pharmacist told me. And the doctor flipped out at that point. Why? Because the customer in question was apparently in possession of a script that the doctor HAD NOT WRITTEN. So the doc wanted to put some kind of hold, or stop, on ALL his outstanding scripts. Or something like that. All because of one customer complaining.
The pieces began to fall into place in my mind, verifying some suspicions I already had. The doctor had apparently NOT written me scripts for 6 refills. It was beginning to look like MIMI HERSELF had given the pharmacist in Texas a forged prescription. When the pharmacist began to realize the whool had been pulled over her eyes, she got (quite understandably) nervous about the idea of transferring these possible bogus scripts.
But I pleaded with her. I think the tipping point was when i said, "Look, ma'am, this is just 60 pills. It's not some outrageous quantity. Not 90, not 120. Just 60 pills. Please let me trasfer it to Publix." And bless her, she finally consented. An hour later Publix had it ready for me. No refills remaining. No questions asked.
But the mystery remained. How had a telephone cosultation in early January led to my receiving 6 refills for Norco 10/325? The last refills being filled, as noted above, in June. Especially when the doctor had explicitly told me he could NOT authorize any such refills. Somebody at PPC was in fact responisble for the continuing scripts.
Don't get me wrong. I needed the medication. And now, thank God, I'm lucky enough to have found a caring local doctor. I appreciate what PPC did for me, and Mimi was always (well, usually) prompt in her replies to my emails to her.
I even attempted to do it one last time, in July, by sending her yet another refill request. This time she replied back that I had none remaining and informed me that PPC was no more.
Edited by jondorn1 (10/26/09 12:49 PM)
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#949370 - 10/26/09 03:46 PM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: Stacy]
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Newbie
Registered: 10/26/09
Posts: 48
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The pharmacist was very careful how she worded everything to me. She did not come right out and SAY the script is bogus. She just spoke in such a way to nudge me to read between the lines of what she was saying, if that makes any sense. Surely I'm not the only one here who had problems with PPC in this regard.
The Texas pharmacist did make clear that ONE problem customer caused all the disruption, by CALLING THE DOCTOR. When she finally consented to let me transfer it to Publix, she added this: "Okay, have Publix call me BUT I must tell them that the doctor does not wish the script to be transfered."
Then I called Publix back, gave them the number for the Texas pharmacy, and told them "They might give you a hard time, I've been on the phone with them all day." As you probably know, a script cannot be transfered by the patient. The pharmacy has to call the other pharmacy.
I don't think it's legal, and I expressed this to them at the time, for a pharmacist to deny a customer the right to transfer their script once it has been written. But the pharmacy in question was supposedly "under the doctor's order" to not transfer any more of the PPC scripts. So ultimately it was up to the pharmacist, not the doctor OR the customer. I think. But she was clearly suspicious of the PPC scripts.
What is so unbelievable about this?? It happened to me.
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#949463 - 10/26/09 06:25 PM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: Stacy]
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Newbie
Registered: 10/26/09
Posts: 48
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Mimi, if you are reading this, feel free to step in at any time and set the record straight. You KNOW I had my last consult in Jan 09, and yet you kept authorizing my refills thru June. You, or someone at PPC, kept sending a script from that doctor to whatever pharmacy you were using at the time.
If indeed the doctor OKed that, fine, but *never* before was he so liberal with my script refills (and as noted in my first post, which no one believes, he told me NO REFILLS because my records were getting old).
I guess I should have kept my mouth shut, but this topic has been active as recently as a few days ago, so I thought it was appropriate for me to post my own experience with PPC. It was most likely just a case of PPC trying to get as many scripts filled as possible before they were in technical violation of the new law. I don't know.
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#949478 - 10/26/09 06:55 PM
Re: Propatientcare.com site is NOT gone. PPC is not gone...
[Re: martind]
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Newbie
Registered: 10/26/09
Posts: 48
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Thanks for that, Martin. I am indeed trying to make amends for the mistakes I've made in life. I know that my myspace page can be found, thus all the more reason to believe what I am saying here.
But you are probably right, and I'm man enough to admit when I am wrong. I should not have posted any of this. But I felt compelled to reach out, forwhatever reason, to this group & to share my true experience w/ PPC. And yes, its foolish of me to expect Mimi to get involved.
But when I browsed this board earlier today, it seemed as though a previous PPC rep was posting or contacting members here, and that precipitated my first post. I would also add that a little kindness goes a long way, as you demonstrated with your gentle suggestion that I made an honest mistake coming here, in stark contrast with the posters who called me a liar. It says much about your character, and I hope my admission to being in the wrong says something about mine.
Jon
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