Please use this thread to post your ordering experience with Apainsolution.com. Post only if you ordered from them and then only when you have your results.


Do NOT post questions or comments in this thread. We have other threads for that.


For more information about Apainsolution.com, discount codes, and to see the questions, comments and general info thread click here

I have to say I faxed my records(1st set they didn't rec'v) started to get alittle nervous. 2nd set no problem. They called and set the consult up for a friday in May.(The end of the month). Around 6pm-ish the SAME day(thurs.)that we set the consult for, the dr. called and said she was trying to get a jump on the weekend! I was FLOORED! Asked me everything re:my ailments. Was very kind and had A personality. I liked her alot.

Spoke w/John the next day re: the prescription, everything was going smooth, until we(he and I) realized the pharmacy cannot ship within the same state they work out of. With in moments John had a solution and we were back on track!(Thanks John) Customer service A+! Look forward to using them again.

~FLAMINGOS~

I used apainsolution last week or so and was VERY impressed.

Quite frankly, out of all the OP's I have experimented with in the past, this place has the BEST customer service of all!!

I consulted with a lady doctor who was VERY personable and sympathetic. She had a wonderful personality. (they even got me in for a same-day consult)

You have your choice between Woody's and Kay Pharmacy (I hear they advertise TDI on their website, however, they do not use them any longer). I thought I would give Kay Pharmacy a try. Well, that did not work out well - I would not choose them again. I paid for overnight, but my prescription did not arrive. I contacted customer service, and they bent over backwards to help. I DID receive my prescription the next day.

I spoke and corresponded via e-mail to both Frank (?) and Callie in customer service. They not only returned my e-mails within half an hour, but were extremely honest with me. They even answer their phones. They kept me posted as to exactly what was going on with the pharmacy, what had happened (and believe me, they were NOT happy that I did not receive my meds overnight). I was NOT left hanging, I was NOT lied to, and I was NOT promised a call back that I never received!

Really, I cannot speak highly enough of the quality of customer service that I received. It was outstanding and I would higly recommend them.

Let's just hope they can continue their good business sense and keep up the great customer service...

Post edited as this thread is only to post ordering experiences.
We have other threads for questions, comments, and general info.

i had zero problems w/my consult/order/delivery and they where really great to work with.

I am thoroughly disgusted with this outfit right now.
I recommended a friend to them and for some reason when I do that they get screwed so I will not recommend anyone for any reason again.
breakdown=
1.) friend was told that they don't like to prescribe xanax and that friend could have valium instead....o.k. a little silly but no biggy.
2.) friend called to overnight refill on wed. 6/09 and was told cut-off for pharmacy was 2pm E.S.T.---no biggy. it was after 2 so CS @ apainsolution said they would call it in anyway and it should go out thurs. and arrive fri. well , friend wanted tracking # and called apainsoluton to get it, was told by CS "don't worry about it, it'll be there " and CS was very short and would not give friend pharmacy #. fri--no delivery. friend calls aps and says nothing came. CS acts confused and says "it was called in 2 days ago hmmm.. let me see " gets another CS on the phone who tells friend to call R***** who should be able to straighten out situation. R***** knows nothing and gives friend phone # for pharmacy.(it was pulling teeth to get this #) friend calls pharmacy and they know nothing , name of friend not on file. friend calls aps and says R***** and pharmacy know nothing and friend is extremely polite even though sat. delivery will have to be paid for unless they want their meds. on tues. and they have already asked for tracking number and blah blah blah . CS doesn't even apologize , nothing in even the slightest direction of "sorry for the inconvenience". just "well, i'll have to call it in again and it'll be there tomorrow." friend calls pharmacy to get tracking # and is told by thick accented person "woman with list go home" "she have tracking list, I cannot give to you" WTF? sat. (today) nothing . friend was supposed to go fishing with me . the nicest day so far this year and friend sits home all day long waiting for this package that was promised again and again to arrive.
Friend will be completely out of meds until tues. (IF it even comes then) I feel so bad and would give friend my meds if it could help but they are meds that I don't even take. Once again I recommended a gigantic pain in the a**.
I don't know if I'm sadder or madder.....

Post edited as this thread is only to post ordering experiences.
We have other threads for questions, comments, and general info.

I'm sorry that it's taken so long for me to post my experience but I was waiting on one last issue to be resolved before I posted.

I want to thank John and Callie for going out of the way to make sure I was taken care of. This was during the time when their phones were shut down. Thanks goodness for email and the IM feature on this board.

If it were not John emailing me and keeping me posted, it was Callie. I asked that my order be processed through Kay Pharmacy and they did. I indicated my discount code on their website but they charged me the full price. When I brought it to their attention they said they would credit me back the $30. That happened today. So everything they promised they would do they did.

I talked with Callie on the phone the day before their phones went down. The next day when I was ready to proceed, their phones didn't work and I started to panic. Through emails John give me another number to fax my records, within the hour I had a consult time for the next morning. The morning after that I had my medicine in hand.

As I stated, the only problem was that they didn't give me the discount. According to my online banking information, I received that credit last night.

Thank you John!
Thank you Callie!

This place gets an absolute thumbs up and high praises!

CS was nice ,doctor was barely knowledgeable. The only go to 90 even with very strug recods. @ refils included. The get 2.5 Stars for CS and fast turnaround, same day consult. Can't understand te 90 limit, no componding either. Will up date with med prices. They don't use Woddy's but the other pharmacy on the site. . IF I get my order as promised for a fair price they wil get my vote. Will let you al know in the morning.

I too just had a consult with APAINSOLUTIONS. Very quick turn around, same day consultation. They now use Jenmar Pharmacy. My meds arrived on friday. They are a bit more expensive that Woody's. 90 10\325 was $98 plus I think $22 for overnight shipping. Decent service all the way around.

My experience with this pharmacy was excellent. I got immediate answers to any questions that I had and I got my meds in 2 days. It's a bit pricey, but the results were great.

I give it 5 Stars.

I used APAINSOLUTION for 6 months straight, never had any problems at all. my last refill actualy got ehre 1 day early. it was always 90 10/325 for 77.00 + s/h but when UPS guy got here 4 out of 6 times the COD was $10.00 less than quoted on phone. I am not taking any hydro daily but still need to keep some on hand for when my back gets too bad so I am thinking of using YOD being they offer 3 refills instead of 2

I'm posting here in the hopes that Callie or John will see this and resolve the issue. I almost forgot about it because it's been so long but it dawned on me and now I would like for it to be fixed.

They never credited my accout the $30 they promised they would. They said it would take place in a few days but it never did. When I emailed them I got a reply from someone I've never heard of or dealt with before and they told me it would be another few days. Maybe by posting here John or Callie will do what they usually do and that is fix the situation.

BTW, John or Callie, I sent a PM to you with my name included.

Thank you! I do trust that John or Callie will fix this. Maybe they just didn't know about it until now.

They pulled the same stuff with me. My discount code from another board wasnt applied. I called them and sent a few emails and come to think of it, I dont think I ever got my money credited. I will be due for another consult soon and you better believe i will bring it up. Also, have you tried sending them an IM? They are screen name 'Apainsolution' on AOL and maybe yahoo too. I had them on my buddylist for a while and they were always logged on during regular daytime work hours 9-5. Hope this helps!

I will vouch for the fact that every single time I've had an issue with APS, when I have used them, it has always been resolved and usually in a timely manner. I'm trusting that it will be this time, they just needed reminding. I don't know why John or Callie would tell me otherwise, they've always been true to their word before. I'll trust them until they prove me wrong.

How about it John or Callie......are you there???

Used them once before and had great results. Experienced a slight confusion with a refill because their supplier had problems for a few days, but they did a fantastic job of responding and keeping me informed. E-mails were literally answered in minutes and I got me refill on time.

Used them again recently and it was perfect. I sent them an e-mail request and got an e-mail reply in under 2 hours, a phone call and a new script filled and delivered in 24 hours. Now that's wonderful service. I love APS.

Have used these guys in the past for 2 consults. Great service all around. But have been trying to get my 3rd consult and this time I was instructed to call the Dr. rather than they call me. The phone # they gave is a cell phone thats turned off. I calledd\ the 888 # and they told me to keep trying? Maybe they don't want my business anymore. Anybody got any suggestions?

I wanted to say that I really liked using www.apainsolution.com as my ROP but then when i tried to reconsult i was told "my records were not good enough" And, today I see flashing on this board "No records no problem- one of our doctors will assist you with choice of medication" Well, buyer beware of that one! They always answered emails fast and their IM service was fantastic So,if you have great records go for them!! I have found another ROP that I love just as well but i need to post that in it's correct spot!!

I have used them twice now. They were very nice, and prompt. I had trouble getting thru on the refill line the second time, so I sent an email to CS. They replied within a couple of hours and had ordered my refill already. Recieved it the next day. They are great! I will continue to use them.
Debbie

Does anyone know if they only ship meds via COD or can you pay for meds by CC also? I am look specifically for an ROP for my Dad that is CC only, he is a little short on cash this month, and he liked the feedback from this ROP, and just needs some more info. If anyone has used them recently please let me know! Thanks. Cheers!

Not sure about COD but they do take CC's.

Hi

Just to answer, the pharmacy does ship out c.o.d. as well as accept credit cards. Thanks

Frank

Another absolutely awesome 18 hour turn around. Thank you!

Hello all,
I've been trying all day to order my first refill with this OP...I understand that you need to call the pharmacy where the original script was filled. I've been calling for the past 6 hours and 35 minutes and the line is constantly busy. If I call the other number, I get a recording saying that all reps are busy.
THEN, when I call the OP phone#, I get a message and then I'm disconnected.
Any idea what's going on? Like I said, it's my first time refilling with them, and it's making me very uncomfortable!
IMM

Call apainsolution and tell them about this, they will take care of it.

I tried to call them today to setup a consult. No answer, did the feds shut these guys down?

Their pharmacy is in Tampa. The problems I have had with them is I have told them and PAID FOR repeatedly SATURDAY delivery. Later after everything is closed and of course it is a Friday I find out they have sent it for MONDAY delivery! For some odd reason I then go thru pure hell to get money back for the difference!