UPDATE:
Eclinic called today and I explained everything and she at first wasn't going to do anything, but now she's going to talk to the doctor for me.. I just said if it was my own doctor I'd have an option to talk to him about changing my meds and if somethings not working or is to expensive. So I'm just glad they called, maybe they will resolve the issue. Like I told her I said I'm not a fighter, or a complainer I just wanna come to a resolution that's fair for both of us.. Thats what I do in my business. If someones not happy I try somehow to make it right.. So we shall see.
Thanks PMWRain your such a lift me up!!! Your such a positive person!!

Hickboy- just from following how you have been treated by eclinic thus far I can tell you I will not be using their service. I will also gladly pass your story along to any person who is looking for a F2F provider and considering eclinic. I'd be willing to bet several others following your story may feel the same way and I'm going to go out on a limb and guess eclinic can not afford any bad publicity in todays business enviroment........just maybe they will rethink their treatment of paying customers before they all disappear.

This is not directed at you but after reading this and other problems with them I can't understand why anyone would use Eclinicmd. They have the worst customer service going, they never answer the phone, email is speratic at best. For the amount of money we are paying they should be doing all of that and then some. There company has been the same for years giving sub par customer service. I am currently with doctors on demand and they have been the best I have ever had. You would think that in today climate that Eclinc would step it up and try to get more customers and treat them well, but as we all know that once they and other places get your money they could care less about you. Its really sad that places are still around that are like this... We pay alot of money to them and to be treat like garbage once they have the cash is B.S plain and simple.

Well, got a call back from eclinic today,
Was told that she does not have time for problems like this and that she called the doctor and asked him about my issues and the only way to do anything was to pay more money for a tele consult. they will not refund any of my money because I am not happy. I was very polite about the whole situation and tried to resolve it the right way. Now I'm gonna get dirty about it. businesses like this should not be out there.. If there following the Rules and trying hard to take care of customers then they should be around. But I'm sorry I will be taking care of this the dirty way. I've got all my emails and I've got nothing to hide so I'm sorry but this issue will get taken care of $300.oo is a lot of money and for that much money nobody deserves the attitude that they have given.. I wish them all the luck now. As a business owner I always always try to give the best service possible. They have not so now they will suffer. Thanks for all your posts and I really hope people on this board will really think before they use this service.

Here's the scoop. Went well (over all). Very nice Dr. I had good records so pretty much gave me my request (#120). Didn't know though that he has to fax script to pharmacy in Florida. A little disappointed on that one. So now I'm trying to get info on how they are shipping etc. so I get it to the correct address. So have to wait till tomorrow to call someone. I have to request a phone consult every month for refills. Ya, gonna get a little pricey.

Yeah, Hickboy - get down and dirty. Although it is NOT dirty - it is simply justice. You have given them ample opportunity to rectify this situation and they have CHOSEN not to do so. And don't give me that crapola that they have no control over the docs. THEY contract with the docs. Yes, ultimately, the doc has the say so, but surely EClinic made it clear that PM was what they were expected to do. If the doc didn't want to do PM, then what in heck is he doing with EClinic? Hmmmm. I can think of an answer or two.

Did you use a CC? If so, initiate a chargeback ASAP. Others may not agree with this advice, but if a service provider does not provide that service to your satisfaction - chargeback. I paid 4k for my granddaughters baby teeth. Pulpotomies. Last month, one of them became painful. Oh, we didn't get all the nerve out. Whoops. Charged me $350.00. I wouldn't pay it. As a charity (their words) we will not charge you. That made me mad as a hornet too, but I let it go.)

Everyone wants to be a millionaire. On the backs of working men an women. Guess you can tell there is no love lost here.

I MUST go to bed. What is wrong with me??? I did eat though.

Hickboy - keep us posted. And be well my friend.

Hickboy,
Hands down you were screwed.

Last winter I had a coversation with one of the rep's for a F2F clinic.This is what I got from him,1]the Dr's they contract with are not aware of the patients circumstances.The Dr's really don't understand what they are being contracted for. The F2F company's lie by omission to both Dr and patient.
The patient is lead to think their health care will go on as before,with the minor hassel of having to meet the Dr.And the Dr's don't have clue for the most part.

Add insult to injury the F2F company has their clients sign a pain contract,before the client ever meets the Dr.

Also it would seem to me,that not being able the reach the treating Dr would be a big No No. What if he gave you a script that made you really sick?

For all of you that said you can't tell a "reg" Dr what to do,
ok maybe not. We should not kidd yoursleves this situation isn't close to normal.

I'm not happy with my Service DOD but when I did have a major problem with a new med the Dr. ordered I was called within I think it was 24 hours of me notifying DOD.
I missed the first call from the Dr, but did get the second call the following day.
There was no charge for this since I guess it is just part of the Dr. client/relationship.
Even if we don't like what we get there is no reason a patient should not be able to get in contact one way or another with the prescribing dr. within a reasonable time.
I expect to hear from my Primary within 12-24 hours of a call, so I expect the same from any Dr. I use.
Eclinic is setting themselves up for a lawsuit.
K

BIG UPDATE:
Well I recieved an email today saying they refunded my whole f to f consult fee. Like I said I only asked for half and they refunded all my money..
I wanna say it took a little going back and forth but they did give me my money back.. Like I said I'm never one to complain but this time I was not happy..
So hat's of to eclinic for at least refunding my money back..
That really made my weekend, Now I think I'm just gonna go to a real pain clinic even if I gotta make that 3 month visit at least I won't have to worry again...

Thank you to all for your posts good and bad, I took a little from each one and they refunded my money..
Have a good weekend...

And thank you to eclinic for refunding my money!!

they may prefer there co name isnt mention publicly. hence why they may not be listed here. but they do know when it is.

glad it worked out

Hickboy - I am SO happy for you. And, persistence pays. I think EClinic "finally" realized they could not just diss you. Yes, a good appt, with appropriate meds would have been better, but at least you didn't have to pay for inferior service.

Difficult - if noone says anything, what good is this site? These are "supposed" to be professional services. So why would any of them mind? I know I have used this site to find out about services and it has been enormously helpful. I understand where you are coming from, but I cannot agree. If they are legit, then no problem.... right?

Did I metion the contact name?? because I really didn't mean too.. I do kinda feel bad about that because if it were my business I don't think I'd want my name mentioned, BUT I guess on the other hand if your running ligit then what's the difference if your name is posted.
Like I always said I never wanted to trash them but I guess persistience paid off this time!
Good luck to all I hope that everyone finds the care they need.. Thanks PNWRain for all your support..
BTW This is done and over with as far as I'm concerned put it to rest and put it behind us!!
Thanks Eclinic for refunding my money..

My money was refunded, but I'm going to try them out anyway. Couldn't hurt too much.

E - please rethink this. If Hickboy had to go thru what he did and finally get a refund and you had to get refund - there's got to be better services out there.

It is entirely up to you, of course, but there are other services who might be more satisfying.

Thinking of you kiddo.

I just happened to check this thread to update on this service which I tried back in early summer. I too used eclinic, went to F2F, everything went ok but then they lost the doc I saw. To put it bluntly, customer service was so rude, I felt like reaching into the phone and...

In short, I ate the cost and went elsewhere. I now think that it is a falacy that any F2F doctor with these services will be around for the "year". The business seems to be geared towards getting the F2F money and then treating the patients like dirt.

It is a sad testimonial about our government, but what needs to happen is some kind of a DEA "certification" for cp patients---and then the business may work to provide needed meds over the long haul and leave us all alone with our doctors.

its amazing how even a one sentence post is misconstrued.

all i said was they choose not to advertise her but still dont like negative remarks.
whatever reasons for that choice. they obviously arent encouraging people to talk about them or they would have a thread!

this is why my post count isnt higher. its counterproductive having to repeat yourself and much easier to lurk.

im glad it worked out for HB...good luck

I understood what you ment difficult. I think it was the way you put it cuz it took me a little bit to understand what you said.. Yeah I do agree with you, it is easier to lurk I've found also cuz as soon as you do say something somebody jumps you and gives you a hard time untill something happens to then then Well it's not right.. I Anyway I agree with your statement and I'll tell you what the next service I use I'll do A LOT more research then I did with eclinic I guess I just got so excited cuz there was a doctor in my state.
I don't think Rain ment anything bad by that she mean's no harm..

how many scrits did you get? is there a limit? I have appt Thursday.

Difficult - I apologize. I is (lol) difficult to understand another in this medium. I certainly did not mean to offend you. Yeah, OK, I can understand not wanting to reveal an individual's name, but my opinion remains the same - if it is legit, then there should not be a problem.

But if YOU feel uncomfortable - that's good enough. I mean that.

Hope you accept my apology. I never want anyone to feel bad.

My first appt went well. I was due a follow up by phone today and nobody called. I'll KUP as to what happens next.