I think you were right waitin. Rick was able to straighten everything out for me in short order. He is top notch in my book and I would recommend 1stchoicemeds to anyone looking for an Online Consultation & Physician Referral Service.

I totally agree with you. Rick is unbelievable! I will be seeing a doctor in Atlanta on Friday. I'll let you all know how it goes when I get back.

Has anyone seen the MD in Texas?

Does anyone know if these guys are affiliated with any other networks?

Perhaps Apty can answer.

The reason I ask is because they have the exact same map and doc availability as another website--I'm trying to remember the name.

Can you travel to see a doctor if there is not one available in your state? There's not one available nearby, but I may be able to travel. Is that acceptable at this company? Not just to neighboring states...

Thanks

∙--J

Apty is not affiliated with 1stChoice and they in turn are not affiliated with any other referral service.

Many of those maps are a common webpage feature. Of course that doesn't mean that some of these places have contracted with the same drs.
You should contact them with your questions and concerns. Rick will help you with the process.

jskream - sorry for the reply delay - no apty is not affiliated with anyone - he uses some computer back end which is available to others.

Ditto that for me. Rick is first class. His constant follow-ups/updates are simply amazing. He simply finds the time, even after hours. This is the new face of health care for chronic sufferers.

Has anyone seen the Michigan Doctor? You can pm if you want!

Thanks

Chicago anyone?? any experience?

Phat, can you tell me how your appointment in Atlanta went? I am considering using this service and their doctor in Atlanta and would like to get some feedback before I proceed. Thanks.

phat i woud like to know as well

One of the doctors in Atlanta (not sure if there is more then one) is a bit arrogant. Not unlike most doctors. You should definitely have the medical records for your condition handy and if you have questions call Rick. Rick seems to be a straight up person. Hope this helps.

Thanks, i have now heard this from 3 people. I have medical records that diagnose me with anxiety/panic disorder but my doc has always prescribed me to xanax 1mg and i was going to see if this doc would bump me to 2mg.. I am just tired of my docs same old bs.. Sitting in the waiting room for 2 and 1/2 hours and then seeing him for 3 minutes while he throws some more antidepressants at me..

Sorry Im getting off-topic now.. But i will indeed contact rick about my particular situation and let everyone know how it goes

Rick should be able to help you. My dr. knew all about me and my problems before I arrived. He had all my records and I brought some updated ones, which he appreciated.

Has anyone seen a Doctor in Phoenix? Any info would be appreciated.

Buyer beware about first choice meds. Firm was running ok at first but I can say from experience there Indiana Dr has left patience hanging when there first refill was due to hit.

Dr was not around, had to wait 3 weeks to get an answer from the Dr of there where abouts. Rick was around with basic information, sometimes a little spotty at best, etc. I felt excuses where being made about the DR, and why folks dont have there medication.

Told Rick I never have had any F2F run like this, the Dr usually writes refills on the script. This Dr did not, so the refills have to come in on time or you will be SOL.

Finally 3 weeks later a hard copy script arrives, not a tele-fill, and the script might of well been wrote to john doe because the quanity amount was off by 60. and the how and when to take was reduced to from QID to TID.....JOKE.

Not sure about any other Dr they have but you have been for warned about the Indiana DR...also when asked for 1st choice to make it right on billing, no full or partial refund was offered, and to further slap in the face, the script above was even charged full price after they knew it was 100% wrong in every way.

Would have stayed with them, if they werent about the bottom line dollar and more to customer service. Dont want to pay 275 for the F2F for NO refills on paper, and then to have the Dr awol for 3 weeks only to get half medication script and to be charge full price for it.

Lastly the note with the script read, from the DR, we are done, good luck finding new health care. LOL

2 cents worth.

We are not closed our website is down for repairs today 8/25/09. Our Indiana
Doctor moved which was and is not returning emails/phone calls form any
companies. We have removed her from our company. We have no control over
quantity of medication prescribed. The Indiana Doctor never prescribed with
refills per her Rules. We offered all patients (Including Ul4life) to
transfer to one of our other physician at the price of the reconsult fees
$99. Which they would have had to pay anyway. We are committed to extra
mile customer service. We have other patients with the Indiana Doctor and
all understand that the situation is out of our control. If you have any
questions please call us at 954-903-0656 or email: support@1stchoicemeds.com




Thank you,


Rick [quote][/quote]


The above is an email reply I got from Rick when I asked him if they were closed.
It seems a reasonable explanation and as I had posted previously, I had a very good F2F experience and hope to continue with 1stChoicemeds.
Hope this answers any questions.

For what it is worth, I left email today with question about re-consult/next refill and just received a call from Rick (after hours) who answered my questions and said he would set up next follow-up consult in the morning and call me back. Still, to me anyway, same great service. We'll see.

xxx off topic deleted xxx

All I can do is speak on my experience, my goal is only to warn folks of a problem before they spend there money on something that isnt what they have been used to. If the Indiana DR didnt offer refill per her Rules, then had I known this up front I would have looked else where, or fly elsewhere.

Lastly when she "half" committed her 1 refill to me, I was charged full 100% price, which again isnt great customer service and that isnt going the extra mile Rick.

The right thing to do was to tell her not to even issue the script if she didnt know who or what amount she had wrote previously. When myself and other patients were do a refill, and we ALL had to wait 3 weeks for you to even track down the DR, that should have been a red flag right there to cut your losses and try not to lose more clients over it.

Again I am open to dialog before the end of the week Rick, but if you think myself or any other tele-med is comfortable spending $375.00 only to recieve a script with ZERO refills on it, is going to be ok, then you are sadly mistaken.

I have to recoupe some funds here or your company has to right this wrong by this DR.

Thanks.
UL

I have left a message for you to discuss reconciling this matter. We have offered a refund already. We also offered to send you to another Doctor without charging the F2F fee. Which is beyond our terms agreement. I would rather work this out one on one rather than in the forum. Please call the office tomorrow and we will reconcile this matter. I trust you will post the results as well on the forum. I don't think you understand our system, we charge the same F2F price for all initial visits. The charges are different for follow-ups depending on refills or not. This is the only fair way we know to do things. We have no control over prescribing habits of Doctors per refills and quantities of medication. We make this clear in our terms agreement. All of these things are explained when you register. Also we have no control when a Doctor will move to another city and chooses to not return messages. We look forward to working this out and continuing to serve your needs to the best of our ability. We want ot preserve our good customer service reputation and that is why we are working so hard to resolve our only negative post.


Thank you,

Rick

1st Choice Inc.

To follow-up from yesterday, I received a call this a.m. from rick, as promised. Next consult/for refill set up. Sorry about your experience ul4life. I do not know the solution to your doctor problem but I have to admit--it would be pretty tough to get a doctor to commit to anything related to specific treatment for every patient because the nature of the beast is so subjective/patient specific. If anyone knows a doctor who has an automatic policy for every patient for anything, please pass a name along. I guess I just got lucky. I, for one, am in favor of some kind of a chronic pain sufferer registry. i.e. Look up my ________ with a flashlight, certify me/my condition and then leave me alone with my doctor FOREVER. My experience with rick has been that he can solve anything. good luck!

I will respond via phone or email, I would rather of course see this all work out rather then have a bad experience ruin it for good with you guys.
Thanks.
DT.

Take note --- they seem to have purchased the domain of www.undrugged.org and are useing that now. I thought it was a copycat scammer but the phone number is the same.

I am not sure what undrugged.org is we have only the 1stchoicemeds Domain.




1st Choice Inc.
-Mangament
954-903-0656

I also don't know what cleo is talking about. Looks like a mispost to me and I am leary of anyone proposing to be from Nigeria.

I do have a question for 1stchoice. Can you tell us when approximately you will have the webpage back up again. This can't be good for your business.
Thanks

We should have everything corrected before the end of the week. If you need is call us at 954-903-0656.




Thank you,

Rick
1st Choice Inc.

I don't seem to have any problems with 1stchoice. I just set up a consult today for this week. I used the .us instead of .com and Rick was right on it.

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Online Consultation & Physician Referral Service The face of online consultation services (OCS) has changed. Effective as of April 15, 2009 the Ryan Haight Act is implemented, ushering in a new era of online consultation. 1st Choice Meds is committed to 'extra mile' customer service. At 1st choice meds we have many years of combined experience in the OCS business. We have observed the failings of many OCS companies inferior customer service over the last several years and vow to go the 'extra mile' for our customers. We are committed to maintaining excellent customer communication standards. 1st choice meds offers initial face 2 face consultations and medical evaluations with a current and growing network of doctors all over the US. Following the initial face 2 face consultation, a patient is consulted by the same doctor over the telephone typically every 3 months. Prescriptions are issued at the sole discretion of the doctor and can be automatically transmitted to an affiliated mail order pharmacy for fulfilment and shipped direct to your door the very next day or, called in to a local pharmacy of your own choice.


Taken from the home page of www.undrugged.org

We noticed this, but we did not do this. This could have something to do with our technical problems. We have notified our hosting company.


Thank you,

Rick

1st Choice Inc.