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#687727 - 04/23/08 04:16 PM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: wifireguy]
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Stranger
Registered: 11/29/06
Posts: 11
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I've been using MEC for over a year now and I used to love them. Their customer service was great and I never had any negative experiences with them until now. My reconsult was scheduled and on the day of my reconsult, I get an email from Michele saying that my records are out of date. That's fine. I understand the need for updated records but for them to wait until the day of my reconsult to tell me that, I think is a little out of line. I emailed her back to let her know that it's going to take a little bit of time for the hospital to release the records to me. Her response to me was that I need to provide updated records with a new diagnosis and script written. A script written!?! What?!! I try to call her and each time I call, she answers and acts like she can't hear me. I call a friend just to make sure my phone is working and it is, so I try her back. Once again, I get the same response. I decide to send an email and I still haven't got a response. Just so you all know, I have been getting treatment for the exact same problem with my lower back for the past 2 years. I just had an L5 epidural steroid injection 3 months ago. All of my records reflect the exact same problem and I have been getting my scripts from MEC for the past year. Why would MEC ask me for a new script from a local doctor with a new diagnosis? The diagnosis is the same as it was 2 years ago. If I got a script from another doctor, I wouldn't need to go to MEC anymore right? If I did, I would get cut off for double dipping right? See below. This is the entire email thread that I've cut and pasted. I think you should all know how they treat a long time loyal customer. I'm also a VIP member of this board. I'm still waiting for a phone call or email response. toMECCustomerService, dateTue, Apr 22, 2008 at 11:53 AM subjectRe: Records out of date 3/7/8 mailed-bygmail.com Apr 22 (1 day ago) Reply Michele, I just called you and could hear you just fine. Everyone else I've called could hear me so maybe it's you phone. My phone number is ***-***-**** if you want to call me. I have been a loyal customer of yours for the past year and have been very satisfied with your service. Now you are telling me that I need to send you updated records with a script written. I understand the need for updated records but to ask me to provide a written script from another doctor kind of defies the purpose of telemeds don't you think? If I go to a doctor and get a script written, why would I give you $210 to write me another one? Isn't that called double dipping? I hope that I am misunderstanding your request and that you are surely not asking me to get a script written elsewhere. Could you please clarify? Thank you for you time. -n Tue, Apr 22, 2008 at 7:38 AM, Customer Service <meccustomerservice> wrote: The only thing new she saw was the MRI. We need a medical record with diagnois and a script written. Let me know when you get them. Michele My Easy Consult "If you have had a good experience please feel free to post a note on the Free or VIP board" Also our doctor posts often on the VIP board, so you may see his post over there.. From: Sent: Monday, April 21, 2008 8:54 PM To: MECCustomerService Subject: Re: Records out of date 3/7/8 Here are a few records that I have at the moment. I'll order the rest if needed. The referral for my epidural injection is included in the attachments. Let me know if these are not sufficient. Regards, On Mon, Apr 21, 2008 at 2:01 PM, Customer Service <meccustomerservice> wrote: Records are secured until the day of consult they open up for review. Need a physical with diagnois and a script written. Michele My Easy Consult "If you have had a good experience please feel free to post a note on the Free or VIP board" Also our doctor posts often on the VIP board, so you may see his post over there.. From: Sent: Monday, April 21, 2008 4:57 PM To: MECCustomerService Subject: Re: Records out of date 3/7/8 I'll have to obtain them from the hospital. I just had an epidural spine injection about 3 months ago. Do I need to get those to you before I get a reconsult? It's going to take a little time to get those. It would have been nice to have been notified last week that you needed updated records. On Mon, Apr 21, 2008 at 8:05 AM, Customer Service <meccustomerservice> wrote: Can you send in updated records. Michele My Easy Consult
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#688829 - 04/25/08 01:47 PM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: Venman69]
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Newbie
Registered: 05/03/07
Posts: 35
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Venman, I had to reply. The guys name ("Borgata"), was Burgos. Or 'Dr. Burgos', and it was really a long time ago that I also used them too. Like 8 or 9 years. I think that he was one of the first OCS's to consult with you over the phone and then UPS a written script. The web-site that connected you with him was through "Beverly Hills Pharmacy" back then referred to as BHP, which I thought was pretty amusing since the consult calls and UPS envelopes both came from Miami. And yes he is long closed down now or retired(I remember he was pretty old and'cantankerous'). Venman is also correct(IMHO), in that chosing what service to go with takes research and that its wise to get advice from posters that have been around for awhile. I've been burned once or twice, so taking the time to do the research and get as much credible info. as you can, especially the way money is so tight these days, does pay off. I do not use consult services that rely on a pharmacy or pharmacies anymore, and I've been with MEC and Michele for almost 2 years now,almost since they first started up. At first I was a bit leary when I saw that they required a form that needed to be notarized. But, I've been very happy with them. I think that Michele is great, and she has always replied to my e-mails on the same day. I just had a re-consult last week, and Michele e-mailed me and said that they needed to update my records with ones that were more recent. I went to my local clinic (that does not RX narcotic meds on a long term basis for chronic pain as per their own policy),so I faxed my records from my last 4 appts., and had my RX from MEC in hand in 72 hours. Hope that this might help someone out, and thanks Venman69 for the "flashback". -Steve
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#694534 - 05/06/08 07:19 PM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: funbag]
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Journeyman
Registered: 07/12/05
Posts: 76
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Has anyone tried these newer paper scripts with any of the mail-in places like expressscripts.com or drugsourceinc.com: a commom precription "benefit" of most Med Insurance Companies? You get the physician to write a 90 day supply and simply mail them in. They may (?) attempt to contact the Doctor, and my experience tells me they try to be as anonymous as possible. (*too* much so) My concern is that they will leary of out-of-state physicians, since I live in the Midwest, and most of these places have physicians from New Jersey/Florida, etc. NOT ONE: *nada*, locally (and I live in a LARGE CITY) will ->touch a prescription<- for 2mg alprazolam, which I have taking on an "as needed" basis for agrophobia, another word for these dang "panic attacks" I have suffered from for years. This med is par none the best to control that malady as well as my chronic insomnia. This new paper script deal is confusing as all get out to me. However, with "0" Medical Insurance this seems to be the least expensive way to go: for me anyway. Any advice/suggestions MUCH appreciated! Right now: I am sitting on a 2 day supply and need to get Something rolling. Fred
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#694708 - 05/07/08 04:35 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: GratefulFred]
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Threadhead
Registered: 08/08/07
Posts: 825
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Has anyone tried these newer paper scripts with any of the mail-in places like expressscripts.com or drugsourceinc.com: a commom precription "benefit" of most Med Insurance Companies? You get the physician to write a 90 day supply and simply mail them in. They may (?) attempt to contact the Doctor, and my experience tells me they try to be as anonymous as possible. (*too* much so) My concern is that they will leary of out-of-state physicians, since I live in the Midwest, and most of these places have physicians from New Jersey/Florida, etc. NOT ONE: *nada*, locally (and I live in a LARGE CITY) will ->touch a prescription<- for 2mg alprazolam, which I have taking on an "as needed" basis for agrophobia, another word for these dang "panic attacks" I have suffered from for years. This med is par none the best to control that malady as well as my chronic insomnia. This new paper script deal is confusing as all get out to me. However, with "0" Medical Insurance this seems to be the least expensive way to go: for me anyway. Any advice/suggestions MUCH appreciated! Right now: I am sitting on a 2 day supply and need to get Something rolling. Fred Fred, I may be starting to sound like a Shill, but I just got my third order from Todo farmacia yesterday with a 10 day turn around that included 2 weekends. They are closed right now for something but if it's only the 2 mg xanax that work for you, try them. I'm sure other IOPs have them, but I've been very happy with the incredible quickness of this company and the fact that they take credit cards (you can get throw away numbers online through your cc company or buy a Visa/Mastercard gift card if you feel uncomfortable). It may not be of much help now that they are closed for a week or two, but at least there's no consult fee, shipping is cheap and you can expect it very quickly. Good Luck in your search. If you have a script for 2mg and can't get it filled, perhaps some doctor will write you a script for 1mg and you can take 2 as needed. BTW, for many years my Mom used a mail in service for her medicines. Whatever insurance company they had at the time virtually required that they do it that way, but she got 90 days of medicine with a copay for only 1 month, not three. Haven't heard of the ones you've described, but there are tons of legitimate ship-to pharmacies in the US. I'd say if your prescription has all the correct information and they have the ability to contact the doctor who wrote them you'll probably be okay. My mother lives on the border of a couple of states and has specialists in several places, and none of her prescriptions were ever questioned.
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#698063 - 05/14/08 12:21 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: Denise_Jelyn]
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Banned. Crook and shill that managed to fool us all for too long...
Pooh-Bah
Registered: 05/30/06
Posts: 927
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#719213 - 06/25/08 09:47 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: SuzyDDDD]
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Old Hand
Registered: 03/12/08
Posts: 402
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Well, since you just got done using PPC, MEC might consider you as a double dipper. I'm not sure if that's the case, but it seems like some of the OCS's have ways of checking with others to make sure their customers arent' DD'ing. I'm not saying that's what you're doing, but it seems strange that you just got your meds from PPC, haven't even figured out whether or not they are going to give you refills, and you're already using another ROP?? That is going to look fishy to anyone involved in the industry. So many of us have waited years to get adequate treatment, and manage to only use one OCS at a time. It ruins things for everyone when people choose to DD and makes it that much more likely that the industry will encounter trouble... Again, I'm not accusing you of anything, but I am saying that it looks to the casual observer that something is not right with your situation. Why do you think that MEC is shut down?? If they have your consult listed as today and received your records, there must be someone there entering things into the system...sometimes you've got to give them 24-72 hours to get back to you, as these companies have many customers that they are trying to deal with at the same time. As with any business, things can get backed up. Good luck, Kai
Edited by Kaiboshman (06/25/08 09:50 AM)
_________________________
"Most people's so-called reasoning consists of finding reasons to go on thinking exactly as they already do." - Colin Wilson
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#719278 - 06/25/08 11:25 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: stevo1]
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Pooh-Bah
Registered: 06/27/07
Posts: 1477
Loc: Deep in Dixie
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Kai ...I agree with you. Suzy if you are moving on from PPC because your not happy with them you Need to have Proof that you have Canceled Your Remaining fills from them.... also you Have to wait 25 Days from your last fill before going with another OCS! Stevo Also, I am not sure how long ago you used DoctorScripts, you may have been commenting on an older situation, but there are few protocols you need to be aware of when switching services. Like Stevo1 said, you need to email the previous services saying that you are canceling any refills you have with them, even if you do not think you have any. You need to make sure it is at least 25 days from your last fill before you order a consult elsewhere. If it is for different medication, you need to get something from the OCS stating that. A lot of them have means of checking with each other to verify a patient is not using more than one place. Some of the standard OCS companies may use the same pharmacies, and a lot of the direct scripts places use the same doctor or the same PA service. In fact, I think the PA service most commonly used by the DS services is also used by some of the OCS services, and when they enter your information in the database before the PA or NP calls you it would show up if there is already a file with your name/records. You need to make sure you do not have any Old OCS's listing you as current customer before scheduling a new consult.
_________________________
Stubbornness does have its helpful features. You always know what you are going to be thinking tomorrow. ~Glen Beaman
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#719280 - 06/25/08 11:28 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: Kaiboshman]
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Newbie
Registered: 06/17/08
Posts: 25
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Well, since you just got done using PPC, MEC might consider you as a double dipper. I'm not sure if that's the case, but it seems like some of the OCS's have ways of checking with others to make sure their customers arent' DD'ing. I'm not saying that's what you're doing, but it seems strange that you just got your meds from PPC, haven't even figured out whether or not they are going to give you refills, and you're already using another ROP?? That is going to look fishy to anyone involved in the industry. So many of us have waited years to get adequate treatment, and manage to only use one OCS at a time. It ruins things for everyone when people choose to DD and makes it that much more likely that the industry will encounter trouble... Again, I'm not accusing you of anything, but I am saying that it looks to the casual observer that something is not right with your situation. Why do you think that MEC is shut down?? If they have your consult listed as today and received your records, there must be someone there entering things into the system...sometimes you've got to give them 24-72 hours to get back to you, as these companies have many customers that they are trying to deal with at the same time. As with any business, things can get backed up. Good luck, Kai Oh my gosh! I didn't even think about that. No, I am just thinking of 30 days from now and trying to find a service I can afford and stick with. Thank you for pointing this out to me. I will cancel immediately with PPC. You are probably right. I was only hoping to hear back from MEC - and because I have not gotten ANY response, I just figured they are no longer in business. Thank you so much. Like I said, I'm very new to all this...and a real dummy sometimes.
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#719285 - 06/25/08 11:33 AM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: Bluefairy]
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Newbie
Registered: 06/17/08
Posts: 25
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Kai ...I agree with you. Suzy if you are moving on from PPC because your not happy with them you Need to have Proof that you have Canceled Your Remaining fills from them.... also you Have to wait 25 Days from your last fill before going with another OCS! Stevo Also, I am not sure how long ago you used DoctorScripts, you may have been commenting on an older situation, but there are few protocols you need to be aware of when switching services. Like Stevo1 said, you need to email the previous services saying that you are canceling any refills you have with them, even if you do not think you have any. You need to make sure it is at least 25 days from your last fill before you order a consult elsewhere. If it is for different medication, you need to get something from the OCS stating that. A lot of them have means of checking with each other to verify a patient is not using more than one place. Some of the standard OCS companies may use the same pharmacies, and a lot of the direct scripts places use the same doctor or the same PA service. In fact, I think the PA service most commonly used by the DS services is also used by some of the OCS services, and when they enter your information in the database before the PA or NP calls you it would show up if there is already a file with your name/records. You need to make sure you do not have any Old OCS's listing you as current customer before scheduling a new consult. Thank you so much. I had no idea that a cancellation of one service was required before contacting another. I just figured it would take a while to get established with another service (and hopefully one I could afford more readily), so I thought I'd inquire with another. One reason why I sent several emails to them - with several questions - and why I am somewhat disappointed that they did not even respond at all. That's why I thought they may no longer be in business. Again, thank you all for your help. I obviously have a lot to learn about this sort of thing. I will contact PPC right away. I really can't afford their prices. This site is great - due to people like you who can point things like this out. Thanks again.
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#719298 - 06/25/08 12:02 PM
Re: MyEasyConsult $15 Discount for VIPīs
[Re: Kaiboshman]
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Newbie
Registered: 06/17/08
Posts: 25
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Don't worry about it, Suzy. We're all here to help out when we can (well, most of us anyway). I think if you heed the advice of some of the members with suggestions you'll be just fine. I know how frustrating it can be to spend a bunch of money on something only to find out that the product being delivered isn't at all what you were led to believe.
Personally, I use CD (which has the same doc as MEC at the moment), and have found the Doc to be very understanding and helpful. As long as you qualify, the people at MEC will take care to see that you get the meds you need. Most eligible patients receive the two refills like you were promised at PPC, because they have a vested interest in making sure that you're taken care of for long periods of time (and hence, a repeat customer). Good luck with everything and I truly wish you all the best.
Kai Thanks Kia...ok, I've cancelled with PPC - now, do you think I should write to MEC and explain all this to them - that I'm not in any immediate need but am just trying to prepare for a month away? Or do you think they've already "blacklisted" me and won't even respond? Gosh, it would be helpful if these places wrote you back and told you "you can't request a consult with us because you have just gotten one with another company." Rather than just leaving me wondering. I should try to write them and explain. I think I will. It certainly cannot hurt. Thanks again for your help.
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