NationalPharmacyGroup





Please post your experience with this site.

For comments, question, and answers please use the other forum... this forum is just for those that ordered and want to share their experience

When I first saw their page and the prices, I thought it was too good to be true, and of course, it's like they always say. First, they said they were waiving the $50.00 prescription fee, so naturally it didn't take long to hit the minimum of $100.00 in meds. I ordered on 06/14/02, they claim 5 day service. After about two weeks I e-mailed to see what was up. They said that customs had seized 5000 of their shipments and they were re-sending with the correct prescriptions, to please be patient, and they would be shippping by the end of the week. I have heard the same thing from them for well over a month. These people have completely ripped me off. Every time I e-mail them, they quickly respond, but it is the same story of how they are re-sending 5000 shipments and they will all be coming FedEx. Do not trust them. They have a great selection and even better prices, but they just don't deliver.

First order arrived within 2 weeks, no problems. Ordered a second time, a month and a half ago. Since then I have recieved one form email after another explaining why the orders (they claim around 4,000 ) cannot get through customs and that they are resending all of the orders at their expense Fedex Overnight. That was on 7-16. Still nothing. Just more form emails. The last on takes the cake, however. They now want people to stop emailing them so much, since it is slowing down their response time. Since my ordeal began, I have sent 1 email ( around 2 weeks ago,) and contacted them once through their customer service webpage. No response at all except for these mass mailings about their troubles. These people seem to be trying to stay afloat long enough to rake in as much money as possible before disappearing. Beware!

Just as a follow up: my order arrived yesterday via Fed-Ex. Which was unexpected since they claimed that FedEx was screwing them around with customs and they were looking for a new carrier. Their product is top notch. I would be interested in other peoples experiences with them since both of my orders have come through, with only the timeliness of the second one an issue.

I am not so lucky. I have yet to recieve my order. Several weeks ago they claimed it was shipped up and ready to go, they were just waiting on a carrier. They apparently have the carrier again, but no order. Fed-Ex has already come for the day, yet national pharmacy has once again left me high and dry. Even should they meds show up, I won't deal with this again. Access-medds came though the other day in ways that national pharmacy could only dream of.

Buyer Beware! I had all of the same problems as the negative postings. Fortunately Paypal was able to recover my funds. The group kept saying my order had shipped then was delivered however could not provide the Fed Ex tracking numbers. In addition, my order still says its "processing" on their web site. They stated they would send me to a collection agency which is not legal as I never received anything for them to collect a debt on. Once they realized I would not be releasing the buyer complaint with Paypal they said they would refund my money. Web site still says my order is processing. Website states they have a copyright but I couldn't track through the Fed Gov site.

First they said mine was packed and ready to go, but were waiting on a different carrier. Then, they said it was sent, and I should have it by now - sent by a different carrier. Well, I don't have it - and am giving them about one more week before I contact them for a refund (through PayPal), or send me my order. Will not do business with them again.

What do you mean re: paypal and not releasing the buyer complaint part? I have written these people enough times, and am getting quite fed-up. This will be my first time with a payback with paypal. So when did they say they would reimburse you, and will you let us know when you get reimbursed? Any help truly appreciated.

I really wish I'd seen this thread before I'd ordered! National Pharmacy Group seem to have more excuses than a school kid who didn't do their homework-- and they're about as credible. About 48 hours after I placed my order, they sent an e-mail saying they'd experienced a power surge while my order was being placed and they needed me to re-send my info (my payment cleared through paypal fine, though, of course). Then, when I wrote back warily and said that if I didn't receive my order within 2 weeks (giving them an extra week above what they promise), I wouldn't hesitate to take legal action if necessary. They replied sarcastically, saying they had plenty of satisfied customers and perhaps I'd like to cancel my order. Unfortunately, I felt I needed to gamble because my supplies are low. I've e-mailed twice since, asking for an order number so I could use their "online tracking" feature, and they've replied swiftly with promises, but no order number.

I suppose it *has* only been 12 days, but I think that if I don't have the order within 5 more days, I'm demanding a refund and contacting World Play about their deceptive business practices. Most of all, I resent paying $20 for "overnight" fed-ex shipping when they're obviously not having anything shipped from overseas "overnight".

I think as customers, too many of us let the OPs use our fears about the gray areas of legality to intimidate us, and lower our standards for service. As of now, it is still perfectly legal to order up to a 30-day supply of most drugs for personal use. We should act like we our rights and aren't afraid of these shady OPs.

I really wish I'd seen this thread before I'd ordered! National Pharmacy Group seem to have more excuses than a school kid who didn't do their homework-- and they're about as credible. About 48 hours after I placed my order, they sent an e-mail saying they'd experienced a power surge while my order was being placed and they needed me to re-send my info (my payment cleared through paypal fine, though, of course). Then, when I wrote back warily and said that if I didn't receive my order within 2 weeks (giving them an extra week above what they promise), I wouldn't hesitate to take legal action if necessary. They replied sarcastically, saying they had plenty of satisfied customers and perhaps I'd like to cancel my order. Unfortunately, I felt I needed to gamble because my supplies are low. I've e-mailed twice since, asking for an order number so I could use their "online tracking" feature, and they've replied swiftly with promises, but no order number.

I suppose it *has* only been 12 days, but I think that if I don't have the order within 5 more days, I'm demanding a refund and contacting World Play about their deceptive business practices. Most of all, I resent paying $20 for "overnight" fed-ex shipping when they're obviously not having anything shipped from overseas "overnight".

I think as customers, too many of us let the OPs use our fears about the gray areas of legality to intimidate us, and lower our standards for service. As of now, it is still perfectly legal to order up to a 30-day supply of most drugs for personal use. We should act like we know our rights and aren't afraid of these shady OPs.

This is insane. I am still getting emails from National Pharmacy Group after my order was cancelled and I received a refund. Obviously NPG has stuck my email address in some database and they keep sending their excuses.

Bottom line: I filed a Buyer Complaint with Paypal. Per Paypal, this must be done within 30 days of the order. I filed a few days before the deadline. Suddenly I start receiving all these threatening emails from them, ie. Collection Agency etc., then NPG said my order was shipped, then delivered. What NPG wanted me to do was release the Buyer Complaint with Paypal. By releasing the complaint Paypal said the claim would be dead and if I never received the order it was too bad as I had no other recourse to take through Paypal. I spoke to Paypal directly. Basically Paypal acts as a mediator and requests tracking info, signature of delivery or proof of delivery and/or if unable, a refund to the buyer. Paypal has had experiences with this sort of situation previously and stated if NPG (or any Seller) shipped the order then great, they will supply the info and if unable to supply the info then I could get a refund.

Once the 30 days passed, by a matter of hours, NPG realized I had stuck to my Buyer Complaint and not released it, I received an email from Paypal stating - Note from Seller: we feel it would be best to issue you a refund at this time
And I got a refund off the credit card.....checked yesterday!

Any new news on Pharmacy24.cc? There are mixed reports in the forums.

Major job stress here, my nerves are shot....I just want to get some sleep for para am bien!

Auraglasm,

In reference to your comment of it's legal to order a 30 day supply.

If you are in the U.S. you can bring meds into the U.S. only over a land border and you are limited to 50 pills. They must be declared at the border . Any other is way is illegal.

Sorry they are giving you the runaround about your order.

Yes, you cannot legally receive any amount of medication in the mail. The 30 day supply only applies to carrying it on your person when traveling.

Sorry for the double post up there.

This is one time when I'm happy to say that I spoke too soon. I received the package today, and got tracking info sent directly from the carrier by e-mail last night. It's at another residence of mine, so I won't be able to comment on the quality until vacation's over. I have a feeling they're from legit pharmaceutical companies, though, and I may even order from them again.

Re laws: Regardless of land/air regulations, having worked in pharmacies and having a lot of experience working on the ownership end of these kinds of businesses, I feel confident saying it'd be VERY hard to indict anyone on any sort of criminal charge for using an OP-- being caught *in the act* of selling controlled substances is another matter. As a first offense, even that's a stretch. I've been browsing this board and I've noticed a lot of really paranoid nonsense about how big brother is watching, and we should all be careful about what we say. While revealing too much info about an OP *might* lead to its overpopularity and eventually shut it down, big brother has better things to do than read the personal stories of a few hundred people who use OPs. They don't need our info, and even if they did, they have multi-million dollar illegal drug deals to sting. The US government realizes that pharmaceutical companies have undue influence and are just plain ripping off America, and they don't see our trying to side-step them using overseas suppliers as a truly criminal offense. As much as many of us would like to believe that we're doing something clandestine and mysterious, I think anyone who works in politics and/or law enforcement would tell you otherwise...I know I've had some discussions with New York State officials.

Essentially, IF the government were to go after anyone using information gathered from this board, it would be the OPs, not us. Since the OPs are already under surveillance, I don't think we have anything to worry about.

Thank you for the information about PayPal - unfortunately, my 30 days are up, but I may try just the same since I was unaware of the 30 limit. I had NPG last week again, and no response - so I will see what PayPal can do for me - if anything. Thank you so much for the detailed info.

Shasta, since the 30 days are up,PayPal cannot get you a refund BUT you can still file a complaint thru them regarding this op. It will stay on their records until you reverse it. Also,they can 'request' a refund from the op,but if the op does not refund,PayPal cannot help as far as a refund.Dont give up,you can still file a complaint of non-receipt of merchandise thru PayPal.
J.

Shasta,

I agree with Jeremiah, don't give up! That's what they want you to do. Call Paypal and plead your case, that you didn't know about the 30 days. I'm certain you're not the 2nd one they will be hearing from. When I received the refund it listed the seller's name. Obviously not a big company as they would like you to think!

The credit card company can help also. Just be persistent!

Good luck kiddo. God speed on the resolution for you:)

Thank you you two. I did post the complaint - late by three days, says case closed. Still have not heard from NPG when after all the run-around, I finally asked them to mail within 10 days - no response whatsoever. I did not know you could call PayPal, but will look that up immediately. Many, many thanks!
Funny that one of you got a refund immediately from NPG.

Ordered 7-19-02 and received order in good condition on
8-20-02, however, I had to really stay on top of the Seller, and, paypal. I attribute some of my success on this one to paypal. They investigated my buyor complaint and the next day I received email from the Seller; the day after that I received my order. Thanks. I'll wait to see if others have any success before placing another order with this one.

I placed my order on 8/1/02 and PayPal payed them on 8/8/02. Still no order and they no longer respond to my emails. I submiited a complaint with PayPal a week ago I hope that helps-- By the way Jeremiah how was the order sent by FedEx as they advertise?
Thank You
Chard

[color:"red"] [/color] They stopped answering emails and still no product. Their web site states they are now having difficulties with their email and tracking system. I placed a complaint with PayPal within 30 days (21) and just received notice from PayPal they would not retyrn my money. If PayPal receives so many complaints on [color:"red"] [/color] why do they continue to do business with them and continue to let so many people get ripped off, [color:"red"] [/color]

they no longer use paypal. one reason they had problems, so they say, is that paypal was not cooperative.

I opened a dispute against National Pharmacy Group with Pay Systems today. For those who haven't seen my posts in other areas about this OP:

I ordered on 8/26. My statement shows my card was debited on 8/30. (I believe that this means they received the actual authorization a few days before, but it takes a few days for it to show up on American systems. I base this on what I saw with my first order from SpeedRx; the CC authorization was done the next day, according to the order tracking on Speedy's web site, but on my statement it shows up a few days later.) Presumably, the CC authorization was done on the 27th. On 8/30, their online order tracking supposedly went offline. Now it's 16 days since I ordered (they promise delivery within 20, so it's pushing the limit), and they haven't responded to numerous e-mails regarding the status of my order.

I contacted Pay Systems today (their phone number is on their web page, www.paysystems.com). They were very cooperative and understanding, and I received e-mail confirmation of my dispute minutes later.

Procedure is as follows: the merchant has 48 hours to respond to the dispute. If they do not, a refund is automatic. If they challenge the dispute, they'll have to either produce the goods within the allotted amount of time or produce confirmation of delivery. I'll let you know how it goes.

Maybe you should take a couple xanex and relax. Never ordered from them, but your note suggests maybe you are pushing the limit. Easy. You will be fine.

Here's the latest on my order. It's so funny I had to laugh in spite of the fact that it's my money on the line.

After I opened the dispute with Pay Systems, NPG responded by saying that the medications were on back order, and they would send them as soon as possible. Of course, they have no idea when THAT will be.

I called Pay Systems and talked with customer service. I said I was willing to wait until Friday to receive my order, which is a just a few days over the maximum 20-day delivery time they promise. I sent e-mail to NPG saying that if it wasn't here by then, I'd demand a refund from Pay Systems.

Now, after having NEVER RESPONDED TO A SINGLE E-MAIL OF MINE this whole time, within a couple of hours of sending that e-mail to them, they sent me the following:
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DEAR NATIONAL PHARMACY GROUP MEMBERS, We are currently undergoing our annual mandatory inventory required by local government agencies. We will complete inventory on 09/20/02 at which time all normal operating procedures will resume. We are receiving your emails and will respond to every email after inventory. All staff is currently concentrating on inventory so we can meet our deadline of 09/20/02. If you have not received your order do not panic your orders are being sent out as fast as possible we must account for each and every medication. If the current delay is not satisfactory and you would like to cancel your order we will gladly issue you a full refund ignoring the 24hr cancellation policy. All we ask is that you wait until 09/21/02 for a refund the day after inventory. If you would like a full refund on 09/21/02 please send your email to customerservice@nationalpharmacygroup.com subject ATTN: RACHEL REFUND PLEASE state your name, order number, and order date. A refund will be issued no questions asked! . If you would like to keep your order please be patient and it will arrive soon! THANK YOU Adam Klein Public Relations NATIONAL PHARMACY GROUP management@nationalpharmacygroup.com
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The 21st, of course, is the day AFTER Friday. But there's more! Although this was supposed to be a form letter sent to all customers with outstanding orders, I was the only addressee.

I promptly sent them e-mail saying that I couldn't wait until the 21st because if they couldn't deliver I needed the money back to order from somewhere else, and if they can't cough up the goods by this Friday, I might as well ask Pay Systems for a refund first thing Monday morning.

These guys will NEVER be con artists, only petty liars.

I actually received my order from them, about 2 months late, fed-ex'd from Mexico of all places. I couldn't believe it. I finally wrote them a pretty strong letter stating that they have my money, and I want my product. I also stated that I filed a complaint with PayPal. However, I for one will never use them again.

The hell with these guys, I went ahead and asked Pay Systems for a refund. Pay Systems doesn't seem too happy with these clowns anyway. The refund should show up in two weeks max, so I'll let you know. And if not, I'm gonna perhaps try some LEGAL pursuit. After all, their web site says they're a U.S. based company. >:)

For the record,, National Pharmacy Group never even bothered to respond to my second request for a refund, so the money was returned to me by default.

NPG is a JOKE. AVOID at all costs.

I ordered 8/20 and have had 20 differ responses from them. Paypay would not refund because it said that they had no availaible funds. Did anyone order around this time and eceive their order?

Posts saved from a duplicated thread.
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arik
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Reged: 09/05/03
Posts: 38
Loc: Washington, DC
NationalPharmacyGroup.com
#99681 - 09/12/03 08:42 AM Edit Reply Quote



Hi Kids: I ordered Xanax from this crew last Tuesday (9/2) and received today. Great price. $58.50




potatoboy99
Permanent Fixture
Profile Status:



Reged: 02/04/03
Posts: 760
Loc: Going Nowhere Fast
Re: National Pharmacy Group [Re:arik]
#99710 - 09/12/03 10:25 AM Edit Reply Quote





I was scammed by these characters in January. Fortunately I was able to do a chargeback on my CC. Others have not been so lucky.

In fact I'm amazed you received anything at all. If you do a search going back 6 months or a year you will find threads on this place, and their sister site 1medsource.com, full of almost uniformly negative experiences.

Plus last time I looked National Pharmacy Group was on the DB BLACKLIST! In fact 1medsource.com is right there at the top of the BLACKLIST. I'm glad somebody had a good experience for once, but a leopard never changes it's spots. This one is a big fat A V O I D ! ! !