All I can tell you is that I was totally successful. I was amazed myself, and absolutely did not expect much ( actually I expected nothing---but I figured there was nothing to lose). My first script came from F** , no problem , but expensive via FedEx. I was disappointed that the bottle did not say 2 refills, although it didn't say no refills either. In fact it said nothing. It almost seemed as if the very bottom of the printing on the label didn't quite fit on it. Anyway, after trying forever to reach ND , and getting through occasionally , I realized they were doing nothing about my refill. I called F** several times , spoke to their pharmacist several times who said that he could not refill without authorization from ND!! I asked him if he could transfer to Eckerds--- he said no. I got to thinking about it and figured people probably transfer scripts to new locations all the time. I filled out Eckerds online transfer form (indicating script number from original bottle). They sent me back a confirmation number right away. That number was totally useless--- Eckerds website never actually showed my order during the 24 hours from order to receipt. Just on a lark, I called Eckerds Sunday AM , stated my name , and the pharmacist said my script was ready. I even told my wife that if I didn't come right back it could be some kind of police sting!! I was shocked when not only was the full quantity and type correct , but the new bottle clearly shows one more refill. The only thing that may be different than some of you is that I was able to fax some med history that showed prior back problems ( to ND). However , no one from ND helped me in any way that I know of in this transfer. Please understand that I am leery of giving my state/address. From online form to pick-up at Eckerds was less than 24 hours. What else can I say?

Glad I didn't rush down the street to Eckerd's! I got an e-mail reponse today from ND. Once again, they apologized for the trouble and said that if I had not heard from them by Friday (5/17/02) to let them know. I can certainly do that. The lady who has responded to both of my inquiries has been "Kay", and she has responded to both messages within 24-36 hours. If anyone else is able to get their script transferred to another pharmacy, please let us know the procedure. Good luck to all!!

Thanks for the info flat - i think you got lucky!! the girl at f&b told me that a couple of scripts had been transferred by accident - normally they do not transfer scripts because they have a contract with these companies(ie: norco, etc.) - she did say a couple got through on a fluke but believe me - f&b is wise to it now and they are looking at EVERY transfer request very carefully....jas

Wow this is not good news to me that just paid $120.00 for a consult and had a very nice conversation with the doc S. and he told me I should get my meds by Wen....wonder if I should start my charge back now....this will be my first fill with them..did't read the bad stuff after my first try with them witch took 24 hours to recieve..man this really stinks...how can they just go and charge you money and not send your meds they should be reported if that is what they are doing..I am not talking about the refills I am saying the first fill...anyone out there think I have a fat chance in hedoublehockeysticks to see my first fill here..or is it just the refills...I am really upset if they just took my money and ran...they should be reported to the authoritys..and I am not big on that...anyone have anything good to tell me..?

Well Boo - I am not quite sure what to expect - however- since you just spoke to the doctor and it is a new script, I really think you are ok - just be prepared for refill time - Hopefully they will have this worked out by the time your refill is due. Good luck......jas

Getting your first script is only half the battle. Obtaining refills is almost impossible with the Kennedy Group. I dont know what is going on with these three OP's but I dont think there is a shovel big enough to dig them out of the mess they are in.

Thanks guys...I am hopeing upon hope cause there are slim pickens in my area...and seems as though we are dwindling down on the online OP's that are fast as a 24 hour constult to delivery...I have looked so far they have not charged me for my meds...wish me luck...thanks Booo

Well all, I think norco may be finally getting their sh*t together after all. After a coule weeks of the same "refill runaround" that everyone else was getting too I finally got a human being at Kenadee a few days ago. I asked if I could speak to the manager. I believe Mark was his name. I was pretty P.O.'d at this point & I got a few things of my chest. Before I even let him get a word in, not only did I tell him that I was going to dispute all charges on my credit card but I also threatened to sue. Well he apologized up & down. He explained that there were many problems but that they are finally fixed now (new Dr.'s, new pharmacy, which I think somebody else wrote about a few posts ago). Anyway, he then asked if I would call back the next morning at 9:00 a.m.. Yes you know what I was thinking when he said that. I said "so help me god if I call & nobody answers tomorrow..." Well I called and who should answer but the good old doc who I first had the consult with. He apologized also & said my meds were on their way. Got 'em today. Thank God!! Only about a week late-not too too bad. Well that is my story. I wish you all the best of luck. I really do have a good feeling that they're finally back on track & everybody will be receiving their refills real soon.

Well I hope you are right cause when I called today the girl said I wasn't even booked on the time slot that was emailed to me today and had to take all of my cc info all over again..this is after they charged my consult fee...so who knows..sweeky wheel or what...but if I don't get them Wen as promeised I will call and charge back...this is terrible when we all know that it doesn't take that long to fax/fill/ship a script...my shortest time was 23 hours...so I am hopeing you are right..so is everyone elese..but they do seem to feed bull when then have to...I used them about 3 months ago and they were great..this time..my cc hasn't even been billed yet and no tracking...so we will see...here's to hopin..

**She was very nice and asked what the meds were, doctors name, number and she would take care of it.**



I read this post a little different than you did. Looks like the girl is going to call the docs office to confirm the refills and go from there.



In my experience I have found that there is more than one way to get a script transferred. If the pharmacy will not cooperate, sometimes the doc will. Explain what the situation is to the doc's nurse, receptionist, whoever answers the phone, and of course, stress that the medication is needed so you do not have to go off it and then back on. This is dangerous and they (docs office) know it.



You may be able to get your doc to verify the refills!



Good Luck,

Thanks Lacey - Well F&B "supposedly" sent meds today - we shall see if they arrive tomorrow. Keeping my fingers and toes crossed!! Thanks for your help - much appreciated....jas

OK...this is crazy...I called this place and they sure did go to new managment and what a bummer..cause they stink to high heven..the girl tells me that she can't even look for me on any system to find out where I am...she THINKS my script will be sent to pharmacy today...and I should get it on thrusday...this is after the doc tells me that I would get them on WEn...please folks....don't use these creeeps...they could care less about you and have 0 brains...I am so pissed off cause last time I used them I had them lickey split....I would NEVER recomend them to anyone......beware and heed the warning of everyone.....they take the money and run...



Boo...a very pisssed off chronic pain patiant...

FYI, it is now May 14, I had my consult on April 4, no meds. Very disappointed in the service, the overall professionalism of NorcoDirect/Kennedy Medical group, and the horrendous treatment by F**. Last week on Thursday, Steve at Norco told me my prescription was being moved to Tam** B**. I would get my meds by Monday. Its now Tuesday and I am still to receive confirmation of shippment. I have requested a chargeback from my CC company. Glad to finally see that DrugBuyers has a red flag on this company

I have been using (813) 990-8022 for ND. I have only talked to a live human being once, and she was far from helpful. Is there another number or a particular time of day that is better? On a lark, I am going to fill out the Eckerd request form today and see how it goes. I have given up on ND.

HI..think there is another number on this thread someplace..take a look...I can't believe that people are still using this service..I called tonight to get a concrete answer and was asked am I waiting for a consult..this was like three times after being put on hold..so people are still using them...I did get an answer from a girl there stateing that they are using a new pharmacy but there computer was down all day today...gee I have heard that one...and have some swamp land that I can sell too...such a load of bull...I was told they are using a new pharmacy and I would be proccessed tomorrow...I am sure that that is a a load as well...I have written to them many times and called them and so now if I do not recieve by thursday..I too will reverse the moneis they took from me...so sad for us that are in so much pain and have no compationate docs...records to prove that we are in pain..I just had a cervical fusun done and my doc gave me 1 norco every 6 hours..what is that about...anyway good luck to you all and god bless...

Jas, the lady at Eckerds said that F&B would not transfer. She wanted my script info thinking that she would be able to (I guess) get a hold of ND to transfer it that way. I thought the pharm had another number to get through to them. I told her it's impossible to reach a human. She said that sense I put in for overnight that she would take care of it. So after reading flatheads experience, I thought it was possible.



Well you guessed it, she can't get ahold of them either. And F&B has a "contract" with ND that they cannot transfer any of their scripts. So anyone wanting to try Eckerds to transfer, save your time.



I finally got ahold of the guy (Chris) at ND who verbally took my refill request on the 8th, who also said they were no longer using F&B and the turnaround should be 2 days. He also said he was going to send it to their new "speciality pharm" that day (another lie!).



So today he said he was going to fax it RIGHT over to F&B RIGHT now. Sure, I won't hold my breath on that one.

Jeanette at F&B said all she's waiting for is that fax and she will send.



I'll let you know if it actually happens. They just seem make it up as they go along. I don't know how they plan on staying in business. Sorry for rambling, just a "little frustrated".

Irish

Sorry to hear that grn - I wish they had come through for you. Good luck....jas

I am just wondering if anyone got a shippment today..I am still waiting for them to charge me for the meds..doese anyone know this so called new pharmacy they are using? and does the pharmacy charge sepreat from the K group...god I am getting so upset this waiting is killing me..

Has anyone tried calling F&B directly for a refill? I was told they would ship it to me when I called them. I may be really naive but F&B told me they would ship the meds to arrive today. I haven't received word yet, but when or if they arrive I will let you know. If they don't arrive and I don't hear from ND, misrepresentation, breach of contract and malpractice seem to be in order.

Well, folks, I've been duped again. I spoke with a nice young lady on Monday who ASSURED me that my meds would arrive within 48 hours. She got my e-mail addy and my cc info. She EVEN said that SHE was THE person to speak with regarding refills and to NOT call the ND number, because they only do consults on those phones. (I believed her, too) It's now Wednesday. No e-mail, no nothing. Of course, no answer on the phone.

Why do they even BOTHER? All charges on my cc have been disputed. They aren't getting a dime from me.

There doesn't seem to be anything ANY of us can do, except to NOT DEAL WITH THESE PEOPLE.

DB has put a warning on their US List to avoid this outfit. We can spend our money elsewhere.

My time for refill just arrived Monday and I filled out the refill request form on the web site. No response, so I called the pharmacy and they referred me to a phone number for the Kennedy Group refills "problems" 813.227.9617. All I get are busy signals and one no answer just ring and ring. I then check here on the DB site and read all this [censored]. Very disturbing!! Why is this happening? The idiots already know that we pay by CC and will dispute the consult charges if the refills are not done. They make no money, we get no meds, the pharmacy gets no fills and everybody loses. These baffoons are amazing. Is there another number than the one I have listed. What is the number for ND? It's not on their site. Any ideas??

BadBob, been going through the same thing. The number they gave you 813 227-9617 is Jeanette at F&B who is doing all ND's refills. I got through to her once and she said she is still waiting for them to fax it to her and I should rcv within 48hours.

Chris from ND said he was faxing it right to her yesterday. Today I cannot get ahold of either one. You are right they are just ''tubbing" their business because we will all dispute the charges and they will get nothing.

The only number I have for ND is 813 990-8022. I've probably spent more calling them and being put on hold then the refill would cost. They just tell you lie after lie. LOL

Irish

Irish, I just called F* pharmacy and they said the girl (probably same one you mentioned) was not answering because she wasout to lunch. I had to laugh at that one! He said she was actually in the pharmacy and the one handling all of Kennedys refills. I asked if there were problems with Kennedys refills and he replied none that he was aware of.

BadBob

Alright, here is my experience with N.D. I submitted my request for a consult, payed, and did'nt hear another word from N.D. for a month. After multiple e-mails, I just gave up. Even though it says "Stranger" next to my name, I have been at this for over 2 years. I just write off the losses and move on. Then, I see people are getting scripts!!, so I email them again. After 1 week, they respond and set up a consult. I call, no answer. I wait 15 min., call back. No answer. Waited, called back, they answer!. They lost my file. They put together a new one and ask me to wait on hold and the Doctor will be right with me. I wait on hold for 45 mins. Dr. S is nice, prescribes 60 Norco, 30 fiorinal with 2 refills and says it'll be here by Wed. Wed morning the scripts arrive. However, I was'nt charged for them. So I call F&B and tell them, they charge me, done. Now, I'm a few days from refill time and I'm just wondering how thats gonna go. What N.D. does'nt know is...there are customers who get mad and then get irrational. Several O.P.s have been closed down because they give bad service, over-charge, are late, whatever and in a large customer base you always have a few people who will turn them into the authorities out of anger and frustration. 2 O.P.s that use to be on this board went down like that. If anyone is considering doing something like that, PLEASE!, PLEASE!, please don't do it. Remember, if it were'nt for the authorities, we would'nt have to resort to O.P.s Our Doctors could just give us what we need without worry. Maybe if we just stick with N.D., give them some time to get their act together, they will someday be a great O.P. for all of us. They're new, they did'nt know what kind of response they would get, and now they're overwhelmed.



Chuckie

To add to the story...I got in touch with "Kim" at ND last night (Tues), who assured me that she would pull my file and take care of my refill today (Wed). After reading these posts, I called FB this evening, and after giving the doc's name, I was told to call back tomorrow (Thurs) between 10AM and 1PM EST. There is an upside, however. My CC has not been billed for the refill yet! Knock on wood.

Hi Everyone,



This is my first time reading the board and I am so shocked by what I am reading! I have dealt with ND before (about 3 months ago) and didn't have any problems. I just filled out the form today for a new consult and now I am really worried. I did have a really bad experience with that Kennedy group you guys are talking about, but it was with a different op. I had a consult the Meds*** and I really liked the doctor - he told me I would have my meds within 48 hours and that was 5 weeks ago. I kept trying to call and email them and got nothing. Once I got a reply to my email from someone named Steve who promised I would get my meds "asap" - nothing. Once someone actually answered the phone and I started to tell them my story and she told me to call back the next morning well, needless to say, I haven't talked to anyone since then. I'm really hoping that ND comes through. I will let you all know if I get a successful consult with them. Good luck to everyone.



basenji

I called F+B today and they told me to call 813-227-9617 for refiil on a script from Norcodirect. My bottle says 2 refills. I called the number and someone picked up the phone and immediately hung up the phone , no hi,by kiss my a** nothing. I'm really mad now.I tried to call back and got either a busy signal or it rang forever. I'm afraid to fill out the form online because i don't want to get charged and not recieve. These people don't have it together at all. I hope they get it together soon, KO

SAME happened to me, KO. This whole situation is beyond stupid. No one would run a business like that, with all the potential to make money UNLESS they are not a business at all. I thought that perhaps some wacky journalists set the whole thing up...think about it...all the incorrect English useage and misspelled words, the dorky Asian "doctor" on the Web site; the sky blue nail polish on the hand that's "counting" the "pills" that look like SweeTarts. It's really campy and it makes it more believable to imagine that it was set up this way on purpose.

No one with half a brain would turn away people handing them money! I just cannot understand WHY that woman I spoke with told me the same thing she told you. Why bother to lie? Just hang up the phone, like the guy did!

Has anyone out there gotten even a tracking number? Meds? E-mail?

I urge everyone to post their experiences to this board. It's the only hope we have.

Well if you are right about that then they are in a hell of alot of trouble...they took $247.25 out of my cc account...I am waiting now but I am ready to charge back my card...I have to say they are really a pain in the A** that is for sure...for the one that states we shouldnt do anything about it ..this is the one that indeed got there meds and is happy with them...I for one feel ripped off and a good t chunk change..what they are doing is not right and ilegle...outright stealing money...so they will get there's soon...



Update..my meds were here for me today...so from Monday to today...4 days...they did not use that [email]f@b[/email] place..just wanted to let some light at the end of the tunnel for some of you..good luck...keep on tryin ..

It seems as though this company had rave reviews until the article in the Boston Globe was published (march 23 or 24). If I recall correctly they had been contacted by this journalist on a couple occasions. MSN (I think) was the co. the journalist used. They are pretty much history now. The article is in the archives, Internet Fix.