shane,

when did yours go out smoothly?

you can't get through via their web site, i've faxed, e-mailed and called REPEATEDLY since thurs. all i got was the e-mail about them having issues with the dr and a family emergency

Of course, several emails, phone calls, even tried fax.
Nothing. This is ridiculous!
I think something is going on...I really do...

hey all
long time lurker here, however i must report in!
ive used these guys for about 6 months now. yesterday i used their site to refill on the day it was due.
about 3:30 pacific time i get a call from a julia at swmg. she sez my card wont go through. so after giving her my numbers again i (maby stupidly) give her my other cc# and then a debit card # (no pin). she sez all come back the same "information doesn't match mailing address".
julia tells me to call my card co then gives me swmg's usual ph# to call back when "its all straightened out"
ya! the same ph# they don't answer and the mail box is full!!
HERES THE KICKER! when i call my first cc company they tell me swmg has allready charged their usual $15 processing fee. in the words of dr.henery lee (one of oj's) attorneys
"SOMETHING NOT RIGHT"
im leaving the country tomorrow for 28 days! this is gonna HURT!

There's a guy on the VIP side who's getting the same run around that you are.

is there a way to PM the owner of SWMG and get him to reply?
Can we contact him from here?
I am getting frustrated and I have been waiting since 5/17...I don't see this getting resolved. I am definitely NOT going to be using them again, ever.
I am really upset at the generic emails and the uncaring attitudes that they have there.
Any info you have that will help would be appreciated.

We cant PM the owner from the free side. I joined VIP on sunday just to get more info and ended up PMing the swmg owner a couple of times, but I haven't received a reply.

well i just got off the phone with swmg and although they were very polite and spent a lot of time with me trying to figure this "problem" out, we got nowhere. after calling my cc company again and speaking to the guy in charge of security, he basically said that "anything should go through now". i called swmg back (a speed dialer helps)and very politely was told they would keep trying till cutoff time. well at least they called me right after cut off time and said "we kept trying till the end". still i must say i think there is more to it than what they told me. "cc info doesn't match". just for laffs i just used that same card at the hardware store. no problem!
shane, im jelous!! and interesting discription of the pharmacy!

Cleve.....

Back when I used SWMG, I used my CC, and went to do my refill.... and after checking my CC online, it never showed the $15 admin fee, and it didn't show the medication cost either.... it was right at the cut off time too.... so I called SWMG, and got that rude girl who told me my CC was declined.... WHAT? I told her I had plenty of credit available, and to do it again.... now this was just for the $15 admin fee.... and she did it again.... and she said, "Ma'am, it came back declined, I just did it while we are on the phone"... and I told her, she must be doing something wrong, because it's all fine on my side.....

So, she finally did it again, and it finally went thru.... no problems!

BUT.... it was now after the cut off time, and the RUDE girl tells me in a rude voice, "don't blame me for YOUR credit card being declined"

WHAT????

obviously, it was a problem with their machine, or something she did wrong... because after the 3rd time, it worked!!!

I asked her if my order was going to go out that day, and she said it was now 5 minutes after the cut off time, and there was nothing she could do....
I asked her, very very politely, even though she was being short, and rude with me... (she knew she screwed up)
I asked if she could contact Universal, and ask them to push this one thru.... she said no, she wouldn't.....

Now, there used to be a very nice person working there, who would go any extra mile for customers.... Don't know what happend to her.



Also, I was never contacted for this problem, otherwise, I would have tried to take care of it sooner, and could have got my order out when it was supposed to.


This was the last and final reason why I left SWMG, I felt paying $15 admin fee for this was sooooo not worth it.

I actually was thinking about going back with them after all the Hoo Ha Ha I'm going thru with PMC.... but after reading these posts.... Don't wanna.....

I'm going to have to do some research and some more reading to find out who to use next....

It's getting kinda scary out there in the OP world.... Hope it all gets fixed by the end of next month.

2nd time using these folks, not an easy process, but worth it.

VanDam

I cancelled my "pending order" after waiting since 5/17, had a consult today w/ 1stemeds, going to get my rx tomorrow....I WILL NEVER USE SWMG AGAIN
TOO EXPENSIVE< ...no response, lies, etc.

I've been with SWMG a while now, and I gotta say that after everything I've read here over the past three years that they've been just about as stable as an ROP can be. I had a refill available this past Wednesday the 24th. Yes, it took quite a while on the ol' speed dial to get through but I expected that. I'm not sure what went down but thanks to the board here I at least had a heads up. Anyway, I get through and a very nice and obviously very weary lady explained that scripts had to be rewritten and that my refill would be one day late. Well, as promised, they arrived Friday morning. Rather than be part of the mass panic, I placed just that one call and trusted in the fact that I've always been told the truth by their customer service. Lucky for me, their CS is still batting 1.000%. Over the course of my time with them, there have been three incidents. All have been well documented and I'm not gonna unearth them because SWMG fixed the problem each time. IMHO, they did a FANTASTIC job fixing whatever went wrong. They had thousands of scripts to rewrite and my meds were only delayed ONE DAY. SWMG allows refills 23 days after your script is filled. And if your refill falls on the weekend, they ship Friday so you'll have meds by Monday. Now as far as I know, that's the shortest time allowed under the law and I always refill ASAP just in case of such an emergency and therefore I had plenty in the bank to cover the one day. One important thing is the fact that they DIDN'T have to switch pharmacies, and most perhaps important, the doc writing the new scripts has been with them all the while so it's not like they had to hunt down just anyone to keep the ball rolling. I don't know what happened to doc#1, but at least his departure didn't stop them from doing business. The only negative issues I have had have to do with the pharmacy. The price of meds went up $20 without warning in Janury and the pharmacy keeps shipping UPS Next Day Air instead of Next Day Air Saver as I always request which costs me an extra few bucks each time out and it does add up over a year. And yes, there was a time I was thinking of switching, but I decided to stay. Thank god because without mentioning any names, the ROP I was thinking of going to is currently having big problems of their own. The thing is that no organization is imune. Things happen that can't be forseen which is why you really have to look closer at HOW problems are dealt with when they do arise in the first place. In finality though and from what I know of other ROPs, SWMG is as trustworthy as it gets these days and they'll have my business as long as ROPs exist.

Sounds like they are still in the sh*Tte*. Oh well.

FYI - 6 emails, 2 phone calls and still nothing from SWMG. Its been - oh, a couple weeks anyway, I think. I hope they sink like a stone. Chargeback time! I'd have done it sooner but I'm lazy and I wanted to be honest and pay for the freight - just not the RX. They've given me no other option but to chargeback the entire amount.

Vic

DO NOT USE SOUTH WEST MEDICAL GROUP
THEY ARE CLOSING UP AND TRYING TO TAKE AS MUCH MONEY AS POSSIBLE BEFORE THEY GO

[quote
What the heck is going with these places, now we have the problems with YOD and don't forget Todays prescriptions closed at the same time Woody's got raided and they did not use Woody's and now all this with this SWMG place, I am sorry but I sense something here, like maybe the 3 of them are related to each other or something. This is just so not fair to the patients that are the ones that are suffering because of all this cr$p going on with all these OCS's in last few weeks.

Ruggie

---

SWMG is not related to TodaysRx or YOD, but you can see the Todays Rx thread for info on YOD and TodaysRX relationship.

okay i just called universal rx and they said that swmg is still openned and that they are sending scripts over as we were speaking...

okay..i just received an email from SWMG stating that my refill was sent to the pharmacy that i requested this morning and that they are still in business..i did see that they charged me the $15.00 admin. fee..so hopefully everything is back up and running...i will let you know

I have to say, I'll only be convinced when my refill shows up. I've been trying to e-mail and call since last Thursday. How long have you been waiting?

i sent an email this morning and they replied after about two hours telling me that my refill is at the pharmacy and that they appologized for everything that has been going on but i just put my refill in today,so we will see, but they claim to be up and running..i will let you know..because i actually won't be able to tell you until friday because my refill is not allowed to be shipped until thursday..but i put the request in today ..just in case....

I really hope for both our sakes that I'm wrong. But I get the feeling they are just collecting as much money as they can before they are gone. I just can't fathom any other reason for not answering your phone and not returning e-mails for weeks at a time. I'll tell you one thing. Regardless of whether or not I get this refill, I will never deal with this place again. But I'm pretty convinced they are just taking as much money as they can before they go. Let's hope not. If I get my refill, I will let you know.

I wanted you guys to know. I did get my refill from Southwest, but it was 8 days between the order and the delivery. And not because it was early. I would still use EXTREME caution when dealing with these guys right now. They still won't answer the phone or return e-mails. When my refills are exhausted I will more than likely not deal with them again. I always assumed the $15 dollar fee was for the customer service, but I was dead wrong.

Ok, so what do you think of this.
A friend of mine at work uses these guys. I told her not
to order from them right now.
She had her re-consult on Wednesday, website said on Thursday, order on hold at Pharmacy,
will be shipped 6/16. OK, I told her I had to swallow my words about them....then on Friday afternoon, she went in to check the website, it said now "ORDER ON HOLD AT PHARMACY, WILL SHIP 7/9/06"
What the $&$#$$#($& ????
Ok, she called the pharmacy and wonder of wonders talked to a guy, who told her no problem, that he saw the meds and they were going out ok on 6/16, (even tho the website still said 7/9)...well she didn't get a tracking # last night or today, can't track on UPS by first initial,last name and zip, the website remains unchanged, still says
on hold at pharmacy, will ship 7/9, so what do you think about that? Her 25 days were up today, so it should have indeed shipped on Friday for delivery on Monday (day 27).
Should she believe the pharmacy? Would the pharmacy BS her?
Why wouldn't she get a tracking#? She can't check her bank, they don't show the transactions yet, she was charged for the consult though.
What do you guys think? I think she is screwed.
Buy...why would the pharmacy guy lie to her? I guess she can just wait until Monday and see if they come or not.
Anyone else get meds without getting a tracking#? Of course SWMG didn't answer her calls (She and I were both trying with cell phones and home phones - 4 phones calling and no answer from them!)
Just curious what you guys think about that?
Joy

Sounds to me like they're still providing the same sterling level of service that sent so many to other providers. LOL

Here's another beef I had with them. THEIR website is wacked and doesn't show I have a refill due. So, I call them to ask them to either fix it or call it in to Universal. They say, call back after 3pm. They make you WAIT until 3pm to do this! HUH??? It has happened every time I've had this problem. Fast forward to 3pm EST. You can't get them to answer the phone! And even if you do get one of their dolt customer service girls, they say they'll take care of it but you never know if they really HAVE taken care of it - or not - because getting a tracking number has been - for me - spotty at best.

SWMG sucks. Word.

Vic

so wonder if her meds will show even tho she didn't get a tracking# ? That is strange...you couldn't pay me to use them again and I think she is sorry now that she used them.

They used to be good...back in the day, but, not, anymore, I guess...it is a shame.

I been trying to call a few times a day and its goes to there full voice mail box, I have 2 refills I can not get. I was do one back on May 24th and I am sure others are waiting for threes as well, !!really sad!!

I do not have time for this, I have gone else where to a rop I used in the past, the PA said my records are old (was able to get 2 scrips with no refills, happy to get that) so I went out and got new records of which I need to fax over, before they will release my refills.

Not sure whats going on with SWMG there doctor is very good, would spend up to 15 minuets talking to me to make sure I getting the right meds, asking me what am I doing to help my back problem other than just taking meds, that more than I would get out of my local doctor, that's scared to give out any meds of pain or anxiety, I do not need any free samples of Tylenol or SSR's that do not work on me.

There is and other post about how easy it is to get med on the Internet, I only use rop's, and I see that the PA do care about there patients health and well-being by making sure that are proscribing the right meds for them, by making sure they have there records and that they are updated.

Edit: At this time there phone lines are dead, is anyone able to call and talk to anyone?